Support tools
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The support tools are designed to identify known issues in your system. They can be used as a resource during the development and optimization processes, and as a diagnostic tool to help our support team identify and resolve issues.
System reports
The system reporting tool gives you the ability take periodic full, or partial, snapshots of the system, and save them for future reference. You can compare performance settings before and after code development cycles, or changes to server settings. The system reporting tool can dramatically reduce the time spent preparing and submitting the information required by Support to begin an investigation.
From the System Reports grid, you can view and download existing reports, delete reports, and create reports.
Access system reports
On the Admin sidebar, go to System > Support > System Report.
Generate a report
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Click New Report.
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In the Groups list, select each set of information that you want to include in the report. By default, all groups are selected.
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In the upper-right corner, click Create.
It might take a few minutes for the report to generate, depending on the number of report types selected. When the report is ready, it appears at the top of the grid with the date and time generated.
