The returns attributes are used to store information that is needed during the product return process. The default attributes include the condition of the returned product, the reason for the return, and a field that indicates how the return was resolved. The process to create a returns attribute is similar to creating a customer attribute.
On the Admin sidebar, go to Stores > Attributes > Returns.
In the upper-right corner, click Add New Attribute.
To identify the attribute during data entry, set the Default Label.
For Attribute Code, enter a code that identifies the attribute within the system.
To determine the type of input control that is used for data entry, set Input Type to one of the following:
Text Field
Text Area
Dropdown
Yes/No
File
Image File
To make the field a required item, set Values Required to Yes
.
To assign an initial value to the field, enter a Default Value.
To validate the data entered into the field for accuracy before the record is saved, set Input Validation to one of the following:
None
Alphanumeric
Alphanumeric with Space
Numeric Only
Alpha Only
URL
Email
For the Text Field
and Text Area
input types, enter the Minimum Text Length and Maximum Text Length.
To apply a preprocessing filter, set Input/Output Filter to one of the following:
None
Strip HTML Tags
Escape HTML Entities
To make the attribute visible to customers, set Show on Storefront to Yes
in the Storefront Properties section.
(Optional) For Sort Order, enter a number to determine where this attribute appears relative to the others in the same part of the page. (0
= first, 1
= second, 2
= third, and so on.)
In the left panel, choose Manage Labels/Options.
In the Manage Titles (Size, Color, etc.) section, enter the label for each store view.
If the Input Type for the attribute is Dropdown
, manage the options in the Manage Options (Values of Your Attribute) section.
To save changes, click Save Attribute.