Invoices

An invoice is a record of the record of payment for an order. Multiple invoices can be created for a single order, and each can include as many or as few of the purchased products that you specify. You can also create print-ready PDF invoices as sales documents for your customers.

On the Admin sidebar, go to Sales > Operations > Invoices to open the Invoices grid and access your created invoices.

Column descriptions

Create an invoice

Creating an invoice for an order moves it to a state in which it cannot be canceled or changed. A new invoice page looks similar to a completed order, with some additional fields. Every activity that is related to an order is noted in the Comments section of the invoice.

Normally, orders are invoiced and captured when the shipping process starts. If the method of payment is a purchase order, or if the payment action is set to Authorize and Capture, the order is invoiced and payment is captured during checkout. You can generate an invoice with a packing slip, and also print shipping labels from your carrier account. A single order can be divided into partial shipments, which are invoiced separately, if necessary.

When the state of new orders is set to Processing, the option to Automatically Invoice All Items becomes available in the configuration. Some credit card payment methods complete the invoicing step as part of the process when the payment action is set to Authorize and Capture. In such a case, the Invoice button does not appear, and the order is ready to ship.

An invoice for the order must be generated before it can be printed. To view or print the PDF, first download and install a PDF reader such as Adobe Acrobat Reader.

To invoice an order:

1. On the Admin sidebar, go to Sales > Operations > Orders.

2. Find the sales order with the status of Processing in the grid. Then, do the following:

3. In the Action column, click View.

4. In the header of the sales order, choose the Invoice option.

   NOTE

   The Invoice option does not appear when the payment action for your specific payment method is set to Authorize and Capture, which auto-generates an invoice. This is also the case if the order is placed and the payment action for your payment method is set to Authorize and the order is invoiced.

   

   The new invoice page looks similar to a completed order page, with additional fields that can be edited.

5. If the items are ready to ship, generate a packing slip for the shipment at the same time that you create the invoice:

   • In the Shipping Information section, click the Create Shipment checkbox to select it.

     The shipment record is created at the same time that the invoice is generated.

   • Include a tracking number:

     • Click Add Tracking Number.
     • Enter the tracking information: Carrier, Title, and Number
     

   • Optionally, generate a partial invoice:

     • In the Items to Invoice section, update the Qty to Invoice column to include only specific items on the invoice.

     • Then, click Update Qty’s.

       

6. If an online payment method was used for the order, set Amount to the appropriate option.

7. To notify customers by email when the invoice is generated, do the following:

   • Select the Email Copy of Invoice checkbox.

   • Enter any Invoice Comments. To include the comments in the notification email, mark the Append Comments checkbox.

8. When complete, click Submit Invoice at the bottom of the page.

   Online payment method:

   

   Offline payment method:

   

   The status of the order changes from Pending to Complete.

   

Print invoices

Invoices can be printed individually or as a batch. However, before an invoice can be printed, it must first be generated for the order. You can upload a high-resolution logo for a print-ready PDF invoice, and include the Order ID in the header. To customize the invoice template with your logo and address, see PDF Logo Requirements.

Print a single invoice

1. On the Admin sidebar, go to Sales > Operations > Invoices.

2. In the Invoices grid, locate the invoice and click View in the Action column.

3. At the top of the invoice, click Print to generate a PDF of the invoice.

4. Save the generated PDF to a file or print it.

Print multiple invoices

1. On the Admin sidebar, go to Sales > Operations > Invoices.

2. In the Invoices grid, select the checkbox for each invoice to be printed.

3. Set the Actions control to PDF Invoices.

   

The invoices are saved in a single PDF file that can be sent to a printer or saved.

Troubleshooting resources

For help with troubleshooting invoice issues, see the following Commerce Support Knowledge Base articles:

• Can’t invoice bundle products virtual and simple
• Invoice without store credit info
• Tax appears on invoice with 100% discount
• Order invoices don’t send automatically