Create shipping labels
To create shipping labels, you must first set up your shipping carrier account to support labels. Then, follow the prompts to enter a description of the package and its contents.
After you configure the shipping label information and submit an order, Commerce connects to the shipping carrier system, submits an order, and receives a shipping label and a tracking number. If a shipping label for this shipment exists in the system, it is replaced with a new one. However, existing tracking numbers are not replaced. Any new tracking number is added to the existing one.
Step 1: Contact your shipping carriers
Before you begin, make sure that your shipping accounts are set up to process labels. Some carriers might charge an extra fee to add shipping labels to your account.
Contact each carrier that you use to activate shipping labels for your store.
Follow the instructions provided by each carrier to add shipping label support to your account.
- FedEx - Contact FedEx Web Integration Services to learn about the label printing requirements for your account.
- USPS - Refer to the Web Tools API Portal under Shipper Support Center to learn how to set up your label printing credentials.
- UPS- Contact UPS to confirm that your account supports shipping labels. To generate shipping labels, you must use the UPS XML option.
- DHL - Contact DHL eCommerce Solutions to learn about the label printing requirements for your account.
Step 2: Update the configuration for each carrier
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Make sure that your Store Information is complete.
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On the Admin sidebar, go to Stores > Settings > Configuration.
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In the left panel, expand Sales and select Shipping Settings.
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Expand
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Follow the instructions below for each carrier account that is activated for label printing.
UPS configuration
United Parcel Service ships both domestically and internationally. However, shipping labels can be generated only for shipments that originate within the United States.
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In the Sales section in the left panel, choose Delivery Methods.
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Expand
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Verify that your UPS Shipper Number is correct.
Your Shipper Number appears only when United Parcel Service XML is enabled.
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Click Save Config.
USPS configuration
The United States Postal Service ships both domestically and internationally.
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Continuing in the Delivery Methods configuration, expand
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Verify that the Secure Gateway URL is correct.
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Enter the Password provided to you by USPS.
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Set Size to
Largeand enter values for the following dimensions:- Length
- Width
- Height
- Girth
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Click Save Config.
FedEx configuration
FedEx ships domestically and internationally. Stores located outside the United States can create FedEx labels for international shipments only.
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Continuing in the Delivery Methods configuration, expand
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Verify that the following FedEx credentials are correct:
- Meter Number
- Key
- Password
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Click Save Config.
DHL configuration
DHL provides international shipping services.
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Continuing in the Delivery Methods configuration, expand
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Verify that the Gateway URL is correct.
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Verify that the following credentials are complete:
- Access ID
- Password
- Account Number
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Click Save Config.
Step 3: Create shipping labels
Method 1: Create label for new shipment
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On the Admin sidebar, go to Sales > Orders.
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Find the order in the grid, and open the record.
The status of the order must be either
PendingorProcessing. -
In the upper-right corner, click Ship.
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Confirm the shipping information according to carrier requirements.
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In the lower-right corner, select the Create Shipping Label checkbox.
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Click Submit Shipment.
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Add or update products in package:
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To add products from the order to the package, click Add Products. The Quantity column shows the maximum number of products that are available for the package.
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Select the checkbox of each product to be added to the package, and enter the Quantity of each. Then, click Add Selected Product(s) to Package.
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To add a package, click Add Package.
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To delete a package, click Delete Package.
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To cancel an order, click Cancel. A shipping label is not created, and the Create Shipping Label checkbox is cleared.
note note NOTE If you use a package type other than the default or require a signature, the cost of shipping might differ from what you have charged the customer. Any difference in the cost of shipping is not reflected in your store. -
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Click OK.
Commerce connects to the shipping carrier system, submits the order, and receives a shipping label and tracking number for each package.
Method 2: Create label for existing shipment
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On the Admin sidebar, go to Sales > Operations > Orders.
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Find the order in the grid and open the shipping form.
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In the Shipping and Tracking Information section, click Create Shipping Label.
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Distribute the ordered products to the appropriate packages and click OK.
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To review the package information, click Show Packages.
Step 4: Print the labels
Shipping labels are generated in PDF format and can be printed from the Admin. Each label includes the order number and package number.
Method 1: Print label from shipment form
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On the Admin sidebar, go to one of the following pages and then locate the shipment record:
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Sales > Orders - Find the order in the grid and open the record. In the left panel, choose Shipments. Then, open the shipment record.
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Sales > Shipments - Find the shipment in the grid and open the record.
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To download the PDF file, go to the Shipping and Tracking section of the form and click Print Shipping Label.
Depending on your browser settings, the shipping labels can be viewed and printed directly from the PDF file.
The Print Shipping Label button appears only after the carrier generates labels for the shipment. If the button is missing, click Create Shipping Label. The button appears after Commerce receives the label from the carrier.
Method 2: Print labels for multiple orders
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On the Admin sidebar, go to one of the following pages and then select the orders or shipments for printing:
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Sales > Orders - In the grid, select the checkbox of each order with shipping labels to be printed.
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Sales > Shipments - In the grid, select the checkbox of each shipment with labels to be printed.
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Set the Actions control to
Print Shipping Labels. -
Click Submit.
A complete set of shipping labels is printed for each shipment that is related to the selected orders.
Required carrier settings
Not Required: No confirmation of delivery is sent to the store by the shipping carrier.
No Signature: A delivery confirmation without the signature of the recipient is sent to the store by the shipping carrier.
Signature Required: The shipping carrier obtains the signature of the recipient and provides the store with a printed copy.
Direct: (FedEx Only) FedEx obtains a signature from someone at the delivery address. If no one is available to sign for the package, the carrier tries to deliver the package at another time.
Indirect: (FedEx Residential Deliveries Only) FedEx obtains the signature of someone (possibly a neighbor or building manager) at the delivery address. The recipient can leave a signed FedEx door tag to authorize the package to be left without anyone present to sign for it.
Contents: (USPS Only) Select one of the following descriptions of the package:
- Gift
- Documents
- Commercial Sample
- Returned Goods
- Merchandise
- Other
Explanation: (USPS Only) A detailed description of the package contents.
Adult Required: The shipping carrier obtains the signature of an adult recipient and provides the store with a printed copy.
Create packages
The Create Packages window appears when you choose to create a shipping label. You can start configuring the first package immediately.
Configure a package
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To view a list of shipped products and add them to the package, click Add Products.
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Specify the products and quantities.
The Qty column shows the maximum quantity that is available to add. For the first package, the number is the total quantity of the product to be shipped.
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To add the products to the package, click Add Selected Product(s) to Package.
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To add a package, click Add Package.
You can add several packages, and edit them at the same time.
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To delete a package, click Delete Package.
After products are added to the package, the quantity cannot be edited directly.
Increase the quantity
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Click Add Selection.
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Enter the additional quantity.
The number is added to the previous quantity of the product in the package.
Decrease the quantity
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Delete the product from the package.
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Click Add Selection.
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Enter the new, smaller value.
Generate shipping labels
After you distribute all products, the total number of the packages you are going to use equals the number of the last package in the list. The OK button is disabled until all shipped items are distributed to packages, and all necessary information is complete.
To generate the labels, click OK.
You can click Cancel to stop the process, if needed. The packages are not saved, and the shipping label process is canceled.
Field descriptions
Merchandise. For USPS, the field reflects the value from the Contents field in the Create Packages window.Not Required: No delivery confirmation letter is sent to you.
No Signature: A delivery confirmation letter without a recipient’s signature is sent to you.
Signature Required: The shipping carrier obtains the recipient’s signature and provides you with its printed copy.
Adult Required: The shipping carrier obtains the adult recipient’s signature and provides you with its printed copy.
Direct (FedEx only): FedEx obtains a signature from someone at the delivery address and reattempts delivery if no one is available to sign for the package.
Indirect (FedEx only): FedEx obtains a signature in one of three ways:
(1) from someone at the delivery address;
(2) from a neighbor, building manager, or other person at the address; or
(3) the recipient can leave a signed FedEx Door Tag authorizing release of the package without anyone present. Available for residential deliveries only. The options may vary slightly for different shipping methods. For the most recent information, refer to shipping carrier’s resources.
Gift / Documents / Commercial Sample / Returned Goods / Merchandise / Other