Reward exchange rates

Adobe Commerce feature Exclusive feature only in Adobe Commerce (Learn more)

Reward exchange rates determine the number of points that are earned based on the order amount, and the value of the points earned. Different exchange rates can be applied to different websites and different customer groups. If multiple exchange rates from different websites and customer groups apply to the same customer, the following rules of priority apply:

Exchange rate priority

1: Applies to specific website and specific customer group.

2: Applies to all websites and a specific customer group.

3: Applies to a specific website and all customer groups.

4: Applies to all websites and all customer groups.

When converting currency to points, the number of points cannot be divided. Any currency remainder is rounded down. For example, if $2.00 converts to ten points, points are earned in groups of $2.00. Therefore, a $7.00 order would earn 30 points, and the remaining $1.00 would be rounded down. The monetary amount of the order is defined as the amount which the merchant receives, or the grand total minus shipping, tax, discounts, store credit, and gift cards. The points are earned the moment when there are no non-invoiced items in the order (all items are either paid or canceled). If an Admin user does not want to allow customers to earn Reward Points for canceled orders, those points can be manually deducted from the Manage Customers page.

Set up exchange rates

  1. On the Admin sidebar, go to Stores > Other Settings > Reward Exchange Rates.

  2. In the upper-right corner, click Add New Rate.

    Reward exchange rates

  3. In the Reward Exchange Rate Information section, do the following:

    Reward exchange rates - information

    • Set Website to the sites where the reward exchange rate applies.

    • Set Customer Group to the groups where the reward exchange rate applies.

    • Set Direction to one of the following:

      • Points to Currency
      • Currency to Points

    For either Direction setting, the amount is represented in the base currency of the website.

  4. Enter the Rate values according to the Direction setting.

    Direction Rate settings
    Points to Currency In the first Rate field, enter the number of points. In the second Rate field, enter the monetary value of the points.
    Currency to Points In the first Rate field, enter the monetary value. In the second Rate field, enter the number of points that is represented by the monetary value.

    When converting points to currency, the number of points cannot be divided. For example, if ten points convert to $2.00, points must be redeemed in groups of ten. Therefore, 25 points would redeem for $4.00, with 5 points remaining in the customer’s balance.

    It is recommended that you set up a conversion for both Points to Currency and Currency to Points.

  5. When complete, click Save.

Delete a reward exchange rate

  1. On the Admin sidebar, go to Stores > Other Settings > Reward Exchange Rates.

  2. Find the reward exchange rate to be deleted and open it in edit mode.

  3. In the menu bar, click Delete.

  4. To confirm the action, click OK.

Field descriptions

Field Description
Website The websites where the reward rates apply.
Customer Group The customer groups to which the reward rates apply.
Direction Determines which type of transaction the exchange rate define. Options:
Points to Currency - Defines the number of points that can be applied as credit towards the amount of an order. In the first Rate field, enter the number of points. In the second Rate field, enter the monetary value of the points.
Currency to Points - Defines the amount of an order that can earn the customer points. In the first Rate field, enter the monetary value. In the second Rate field, enter the number of points that is represented by the monetary value.

On this page