Customer sign in

Last update: 2023-07-11
  • Created for:
  • Beginner
    Intermediate
    Admin
    User

Customers have easy access to their accounts from every page in your store. Depending on the configuration, customers can be redirected to their account dashboard, or continue shopping after they log in to their accounts.

If CAPTCHA is enabled in the configuration, the person must correctly complete a test that verifies them to be human, before gaining access to their accounts.

When customers forget their passwords, a reset link is sent to the email address that is associated with the account. The Password Options configuration controls the customer experience for login attempts:

  • The number of times a customer can attempt to enter a password
  • The number of minutes between attempts
  • The number of total attempts before the account is locked
  • The length of the lockout
Sign in link on the storefront header

Sign in to a customer account

  1. In the header of the store, the customer clicks Sign in.

    Customer Login
  2. Enters their Email address and Password.

  3. Clicks Sign in.

    IMPORTANT

    If they cannot remember their password, the customer can click Forgot Your Password? and follow the instructions to reset the password.

Set the redirect to the account dashboard after customer login

You can configure the store to redirect customers to their account dashboard after they log in or let them continue shopping.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Customer Configuration.

  3. Expand the Login Options section.

  4. Set Redirect Customer to Account Dashboard after Logging in to one of the following:

    • Yes - The account dashboard appears when customers log in to their accounts.
    • No - Customers can continue shopping after logging in to their accounts.
  5. When complete, click Save Config.

Sign in with Amazon

For stores with a configured Amazon Pay and Login with Amazon integration, customers can log in to their Amazon buyer account.

  1. In the header of the store, the customer clicks Sign in.

  2. Clicks Login with Amazon.

    Login with Amazon
  3. When prompted to sign in, the customer enters the email address and password for their Amazon buyer account.

    Entering Amazon credentials
  4. To grant Amazon permission to share the following information from their account with the store when processing purchases, clicks Okay.

    • Name
    • Email Address
    • Shipping Addresses
    Grant Permission to Share Data

Sign out of a customer account

  1. In the upper-right corner next to Welcome, Customer Name!, the customer clicks the v menu selector.

  2. Choose Sign Out.

After the sign-out, the customer is redirected to the homepage.

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