Customers > Reward Points

Last update: October 31, 2024

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Adobe Commerce feature Exclusive feature only in Adobe Commerce (Learn more)

To access the store configuration settings, choose Stores > Settings > Configuration from the Admin sidebar.

NOTE
Reward Exchange Rates configuration is required for redemption of reward points by customers and admins during checkout.

Reward Points

Reward Points

FieldScopeDescription
Enable Reward Points FunctionalityGlobalActivates or deactivates reward points. Options: Yes / No.
Enable Reward Points Functionality on StorefrontWebsiteWhen enabled, customers can earn points through their activities, and redeem them at checkout. If disabled, only Admin users can assign and redeem points on behalf of customers. Options: Yes / No.
Customers May See Reward Points HistoryWebsiteWhen enabled, customers can see a detailed history with each accrual, redemption, and expiration of Reward Points in their account dashboard. Options: Yes / No
Reward Points Balance Redemption ThresholdWebsiteRequires customers to achieve a minimum point balance before they can redeem them for orders. Leave blank for no minimum.
Cap Reward Points Balance AtWebsitePrevents customers from accruing more than this maximum points balance. Leave blank for no maximum.
Reward Points Expire in (days)WebsiteIndicates the lifetime of the reward points in days. Each batch of points earned during separate activities has a separate lifetime. Each batch in the Reward Points history indicates the number of days remaining before the points expire. The history can be viewed from the customer’s account dashboard, if enabled, and from the Admin. Leave blank for no expiration.
Reward Points Expiry CalculationWebsiteDetermines the method used to determine when reward points expire. Options:
Static - Determines the remaining lifetime of reward points based on the number of days set in the configuration. If the expiration limit in the configuration changes, the expiration date of existing points does not change.
Dynamic - Calculates the number of days remaining whenever the reward point balance increases. If the expiration limit in the configuration changes, the expiration calculations for all existing points are updated accordingly.
Refund Reward Points AutomaticallyGlobalDetermines if available reward points are refunded automatically. Options: Yes / No
Deduct Reward Points from Refund Amount AutomaticallyGlobalThis determines if reward points earned through purchases are fully or partially voided on order refund, when this feature is enabled. Only reward points from the order that earned them are affected when that order is refunded. Options: Yes / No.
Landing PageStore ViewSpecifies the CMS page that explains your reward points program. A link to the default Rewards page appears at the locations in your store where points can be earned.

Actions for Acquiring Reward Points by Customers

Actions for Acquiring Reward Points by Customers

FieldScopeDescription
PurchaseWebsiteDetermines if rewards points are earned for the purchases based on the configured Reward Exchange Rates. Options: Yes / No
RegistrationWebsiteSpecifies the number of points earned for opening a customer account.
Newsletter SignupWebsiteSpecifies the number of points earned by registered customers who subscribe to a newsletter. (Points are not available for subscriptions by guests.) If a customer unsubscribes, and then subscribes again, points are not earned for the second subscription.
Converting Invitation to CustomerWebsiteSpecifies the number of points earned by a customer who sends an invitation, when the recipient then opens a customer account.
Invitation to Customer Conversions Quantity LimitWebsiteLimits the number of invitation conversions that can be used to earn points for the customer who sends the invitation. Leave blank for no limit.
Converting Invitation to OrderWebsiteSpecifies the number of points earned by a customer who sends an invitation when the recipient places an initial order.
Invitation to Order Conversions Quantity LimitWebsiteLimits the number of order conversions that can earn points for the person who sends the invitation. If blank, there is no maximum limit.
Invitation Conversion to Order RewardWebsiteIndicates how often a customer can earn reward points when invitees make purchases. Options:
Each - The customer receives reward points for each invoiced order placed by the invitee. Reward points are given according to the exchange rates set for the required combination of a website and a customer group.
First - The customer receives reward points only for the first invoiced order placed by the invitees. If more than one invitee registers and places an order, only the amount of the first order is converted to reward points and granted to the customer.
Review SubmissionWebsiteDetermines the number of points earned by a customer who submits a review that is approved for publication.
Rewarded Reviews Submission Quantity LimitWebsiteLimits the number of reviews that can be used to earn points per customer. Leave blank for no limit.