Customers > Reward Points

Field

Description

Enable Reward Points Functionality

Global

Activates or deactivates reward points. Options: Yes / No.

Enable Reward Points Functionality on Storefront

Website

When enabled, customers can earn points through their activities, and redeem them at checkout. If disabled, only Admin users can assign and redeem points on behalf of customers. Options: Yes / No.

Customers May See Reward Points History

Website

When enabled, customers can see a detailed history with each accrual, redemption, and expiration of Reward Points in their account dashboard. Options: Yes / No

Reward Points Balance Redemption Threshold

Website

Requires customers to achieve a minimum point balance before they can redeem them for orders. Leave blank for no minimum.

Cap Reward Points Balance At

Website

Prevents customers from accruing more than this maximum points balance. Leave blank for no maximum.

Reward Points Expire in (days)

Website

Indicates the lifetime of the reward points in days. Each batch of points earned during separate activities has a separate lifetime. Each batch in the Reward Points history indicates the number of days remaining before the points expire. The history can be viewed from the customer’s account dashboard, if enabled, and from the Admin. Leave blank for no expiration.

Reward Points Expiry Calculation

Website

Determines the method used to determine when reward points expire. Options:
Static - Determines the remaining lifetime of reward points based on the number of days set in the configuration. If the expiration limit in the configuration changes, the expiration date of existing points does not change.
Dynamic - Calculates the number of days remaining whenever the reward point balance increases. If the expiration limit in the configuration changes, the expiration calculations for all existing points are updated accordingly.

Refund Reward Points Automatically

Global

Determines if available reward points are refunded automatically. Options: Yes / No

Deduct Reward Points from Refund Amount Automatically

Global

This determines if reward points earned through purchases are fully or partially voided on order refund, when this feature is enabled. Only reward points from the order that earned them are affected when that order is refunded. Options: Yes / No.

Landing Page

Store View

Specifies the CMS page that explains your reward points program. A link to the default Rewards page appears at the locations in your store where points can be earned.

Field

Description

Purchase

Website

Determines if rewards points are earned for the purchases based on the configured Reward Exchange Rates. Options: Yes / No

Registration

Website

Specifies the number of points earned for opening a customer account.

Newsletter Signup

Website

Specifies the number of points earned by registered customers who subscribe to a newsletter. (Points are not available for subscriptions by guests.) If a customer unsubscribes, and then subscribes again, points are not earned for the second subscription.

Converting Invitation to Customer

Website

Specifies the number of points earned by a customer who sends an invitation, when the recipient then opens a customer account.

Invitation to Customer Conversions Quantity Limit

Website

Limits the number of invitation conversions that can be used to earn points for the customer who sends the invitation. Leave blank for no limit.

Converting Invitation to Order

Website

Specifies the number of points earned by a customer who sends an invitation when the recipient places an initial order.

Invitation to Order Conversions Quantity Limit

Website

Limits the number of order conversions that can earn points for the person who sends the invitation. If blank, there is no maximum limit.

Invitation Conversion to Order Reward

Website

Indicates how often a customer can earn reward points when invitees make purchases. Options:
Each - The customer receives reward points for each invoiced order placed by the invitee. Reward points are given according to the exchange rates set for the required combination of a website and a customer group.
First - The customer receives reward points only for the first invoiced order placed by the invitees. If more than one invitee registers and places an order, only the amount of the first order is converted to reward points and granted to the customer.

Review Submission

Website

Determines the number of points earned by a customer who submits a review that is approved for publication.

Rewarded Reviews Submission Quantity Limit

Website

Limits the number of reviews that can be used to earn points per customer. Leave blank for no limit.

Field

Description

Email Sender

Store View

Determines the store contact that appears as the sender of the balance update and expiration notification emails.

Subscribe Customers by Default

Global

Determines the default subscription status of customers for both balance update and expiration notifications emails.

Balance Update Email

Store View

Determines the template used for the notification that is sent to customers whenever their point balance is updated. Default template: Reward Points Balance Update

Reward Points Expiry Warning Email

Store View

Determines the template of the email that customers receive when the expiration warning limit has been reached for a batch of points. Default template: Reward Points Expiry Warning

Expiry Warning before (days)

Global

Specifies the number of days before point expiration to send the notification. Leave blank to send no expiration notifications. Notification is not sent if the number of days entered is greater than the remaining lifetime of the points.