Create and send push notifications

Last update: 2024-01-17
  • Topics:
  • Push
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  • Created for:
  • Beginner
    User

Mobile app deliveries let you send notifications to iOS and Android devices.

Before beginning to send push notifications with Adobe Campaign, you need to ensure configurations and integrations are in place on the mobile app and for tags in Adobe Experience Platform. Learn more on push configuration.

CAUTION

Some important changes to the Android Firebase Cloud Messaging (FCM) service will be released in 2024, and may impact your Adobe Campaign implementation. Your subscription services configuration for Android push messages may need to be updated to support this change. You can already check and take action. Learn more.

Create your first push notification

This section details the elements specific to the delivery of iOS and Android notifications.

IMPORTANT

In the context of an Enterprise (FFDA) deployment, mobile registration is now asynchronous. Learn more

To create a new delivery, browse to the Campaigns tab, click Deliveries and click the Create button above the list of existing deliveries.

To send notifications on iOS devices, follow these steps:

  1. Select the Deliver on iOS delivery template.

  2. To define the target of the notification, click the To link, then click Add.

  3. Select Subscribers of an iOS mobile application (iPhone, iPad), select the service relevant to your mobile application, then select the iOS version of the application.

  4. Choose your Notification type between General notification (Alert, Sound, Badge) or Silent notification.

    NOTE

    The Silent Push mode allows a “silent” notification to be sent to a mobile application. The user is not made aware of the notification’s arrival. It is transferred directly to the application.

  5. In the Title field, enter the label of the title that you want to appear in the list of notifications available from the notification center.

    This field allows you to define the value of the title parameter of the iOS notification payload.

  6. You can add a Subtitle, value of the subtitle parameter of the iOS notification payload.

  7. Enter the content of the message in the Message content section of the wizard.

  8. From the Sound and Badge tab, you can edit the following options:

    • Clean Badge: enable this options to refresh the badge value.

    • Value: set a number which will be used to display directly on the application icon the number of new unread information.

    • Critical alert mode: enable this option to add sound to your notification even the user’s phone is set on focus mode or if the iPhone is muted.

    • Name: select the sound to be played by the mobile terminal when the notification is received.

    • Volume: volume of your sound from 0 to 100.

      NOTE

      Sounds must be included in the application and defined when the service is created.

  9. From the Application variables tab, your Application variables are automatically added. They let you define notification behavior, for instance, you can configure a specific application screen to be displayed when the user activates the notification.

  10. From the Advanced tab, you can edit the following general options:

    • Mutable content: enable this option to allow the mobile application to download media content.

    • Thread-id: identifier used to group related notifications together.

    • Category: name of your category ID which will display action buttons. These notifications give the user a faster way to perform different tasks in response to a notification without opening or navigating in the application.

  11. For time sensitive notification, you can specify the following options:

    • Target content ID: identifier used to target which application window to brought forward when the notification is opened.

    • Launch image: name of the launch image file to display. If the user chooses to launch your application, the selected image will displayed instead of your application’s launch screen.

    • Interruption level:

      • Active: Set by default, the system presents the notification immediately, lights up the screen, and can play a sound. Notifications do not break through Focus modes.

      • Passive: The system adds the notification to the notification list without lighting up the screen or playing a sound. Notifications do not break through Focus modes.

      • Time sensitive The system presents the notification immediately, lights up the screen, can play a sound and break through Focus modes. This level does not require a special permission from Apple.

      • Critical The system presents the notification immediately, lights up the screen, and bypasses the mute switch or focus modes. Note that this level requires a special permission from Apple.

    • Relevance score: set a relevance score from 0 to 100. The system uses this to sort the notifications in the notification summary.

  12. Once the notification is configured, click the Preview tab to preview the notification.

To send notifications on Android devices, follow these steps:

  1. Select the Deliver on Android (android) delivery template.

  2. To define the target of the notification, click the To link, then click Add.

  3. Select Subscribers of an Android mobile application, choose the service relevant to your mobile application (Neotrips, in this case), then select the Android version of the application.

  4. Then enter the content for the notification.

  5. Click the Insert emoticon icon to insert emoticons to your push notification.

  6. In the Application variables field, enter the value of each variable. For example, you can configure a specific application screen to be displayed when the user activates the notification.

  7. Once the notification is configured, click the Preview tab to preview the notification.

Test, send and monitor your push notifications

To send a proof and to send the final delivery, use the same process as for other deliveries.

Learn how to validate a delivery in this page.

Learn how to confirm and send the delivery in this page

After sending messages, you can monitor and track your deliveries. Learn more about push notification delivery failure reasons in this page.

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