- Campaign Standard documentation
- Latest Updates
- Release Notes
- Getting started
- Profiles and audiences
- Communication channels
- Get started with communication channels
- About communication channels
- Delivery best practices
- Email messages
- SMS messages
- Push notifications
- In-App messaging
- Direct mail
- Transactional messaging
- Landing pages
- Designing email content
- Testing and Sending
- Reporting
- Integrating with other solutions
- Get started with Campaign integrations
- Campaign and Experience Manager
- Campaign and Target
- Campaign and Analytics
- Campaign and Audience Manager or People core service
- Campaign and Analytics for Mobile
- Campaign and Triggers
- Campaign and Microsoft Dynamics 365
- Campaign and Adobe Experience Platform
- Managing processes and data
- Get started with data and processes management
- Workflow general operation
- Executing a workflow
- Calling a workflow with external parameters
- Targeting activities
- Execution activities
- Channel activities
- Data management activities
- Filtering data
- Importing and exporting data
- Use cases
- About workflow use cases
- Deliveries
- Creating deliveries with a complement
- Creating deliveries on profiles’ creation date
- Creating a weekly delivery
- Creating a cross-channel delivery
- Identifying duplicates before a delivery
- Birthday delivery
- Coupling email and direct mail deliveries
- Sending an email with enriched fields
- Personalizing an email with additional data
- Sending a recurring push notification
- Segmentation and targeting
- Data management
- Reconcile a File audience with the database
- Deduplicating the data from an imported file
- Enriching profile data with data contained in a file
- External signal activity and data import
- Updating the database with external data
- Updating data based on an automatic file download
- Data reconciliation using relations
- Data update using reconciliation
- Exporting profiles in an external file
- Updating multiple subscription statuses from a file
- Subscribing profiles from a file to a specific service
- Developing
- Administrating
- Get started with Campaign Standard administration
- Monitoring guidelines
- Audit Trail
- Configuration guidelines
- Users and security
- Configuring channels
- Configuring mobile channels
- Implementing Push tracking
- Adding images and videos iOS
- Understanding push notifications payload structure
- Implementing local notification tracking
- Tags in Adobe Experience Platform synchronization FAQ
- Experience Platform SDK integration FAQ
- Configuring tag rules to support Adobe Campaign Standard use cases
- Mobile use cases supported in Adobe Campaign Standard
- How to migrate your mobile application from SDK v4 to Adobe Experience Platform SDK
- Configuring SMS channel
- Application settings
- Working with APIs
- Get started with Campaign Standard APIs
- About Campaign Standard APIs
- Global concepts
- Interacting with custom resources
- Managing profiles
- Managing services and subscriptions
- Interacting with marketing history
- Privacy management
- Managing transactional messages
- Managing workflows
- Managing organizational units
- Managing geographical units
- Troubleshooting
- Campaign Control Panel
Troubleshooting
Are you experiencing a deliverability problem? You may find the solution here.
Same error message for an ISP
Why do I always get the same error message for a particular ISP?
If you always get the same error message for an ISP, your email or IP may have been detected as faulty by the ISP. Carry out the following recommendations:
- Check whether you receive a large percentage of failures linked to inexistent email addresses (User unknown failures).
- Update your subscription forms to detect any errors in the domain names entered (for example: gmaul.com or yaho.com).
- If you notice errors stating that your messages are declared as spam, or that your messages are constantly blocked, try excluding the recipients that have not opened or clicked in one of your messages in the last 12 months from the target.
If the problem persists, contact the commercial or deliverability services, or Adobe Campaign support.
Denylist versus quarantine
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What is the difference between an email address on denylist and a quarantined email address?
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The status On denylist is a result of a feedback loop (when a person reports a message as spam).
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The status Quarantined is a result of a soft or hard bounce.
For more on this, see this section.
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What do the different quarantine error reasons mean?
Here are 10 possible reasons: not defined, user unknown, invalid domain, address on denylist, refused, error ignored, unreachable, account disabled, mailbox full, not connected.
For more on this, see Understanding quarantine management.
Removing from denylist
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One of my recipients was added to the denylist by mistake. How do I remove them from the denylist so that I can start sending them messages again?
- Go to Administration > Channels > Quarantines > Addresses.
- In the details of the corresponding record, set the value of the Status field to Valid.
- Save the record.
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How can I find out whether one of my IPs is on denylist? How do I remove my IP(s) from a denylist?
To check whether your IP address is on denylist, you can use various web sites to verify it, such as:
Generally, the result of the IP address check will return a list that contains details of the denylist and also the name of the web site that blocked the IP address.
By clicking the corresponding link, you can access the web site details.
Then, you can request that your web site be delisted from the web site that added the IP address to its denylist.
NOTEThe delisting process may vary depending on the web site. Some sites require you to create an account, while others just need you to provide the IP address.
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