The reasons for a connection problem can be multiple and depend on various contexts.
You can try the following tests and if the connection failure persists, please contact the Adobe Customer Care.
|Do you have Internet access from your computer?||Check that you can connect to websites on the Internet (for example). If you cannot connect, the problem is on your machine. Contact your system administrator.|
|Can you connect to the server hosting Adobe Campaign via another service?||Connect to the server via SSH or any other means. If this is not possible, your host company has a problem. Contact their system administrator.|
|Does the Web server respond?||Connect to the Adobe Campaign server access URL using a Web browser: http(s):// <urlserver>. If it does not respond, the web server is stopped on the machine. Contact the system administrator of your host company in order to restart the service.|
|Has Adobe Campaign been correctly integrated?||Log on to the: http(s)://<urlserver>/r/test URL. The server should return the following type of message: <redir status='OK' date='YYYY/MM/DD HH:MM:SS' build='XXXX' host='<hostname>' localHost='<server>'/> If you do not obtain this result, check in your Web server configuration that integration is taken into account.|
|Connect to the following URL: http(s)://<URLSERVER>/nl/jsp/logon.jsp||If you obtain a Tomcat Java error, check if the JAVA integration is correctly performed. It is integrated in the file [path of application]/nl6/customer.sh|
|Connect to the following URL: http(s)://<URLSERVER>/nl/jsp/logon.jsp||If you obtain a blank page, check if the Adobe Campaign Web module is started. The command nlserver pdump should return Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY. If not, restart the module with the command nlserver start web|
|Check the general configuration of the security zones.||For more on configuring security zones, refer to this section.|
|The command nlserver pdump returns No tasks||You must restart the entire Adobe Campaign application. To do this, use the following command: nlserver watchdog -svc -noconsole|