v7 on-premise & hybrid

Modules and frequent issues

Last update: 2023-07-31

Here is a list of modules impacted by frequent issues:

Module Execution scope Troubleshooting
export Execution of an export process
 The operator who scheduled this export needs to re-launch it. Either delta or full re-launch.
import Execution of an import process
 The operator who scheduled this export needs to re-launch it. Check the database for duplicates.
inMail Reading of the bounce mail box
 Check this module if bounce mails are no longer forwarded.
mta Delivers emails
 Check this module if mails are no longer being sent.
stat Maintains MTA connection statistics
 Check this module if mails are no longer being sent.
syslogd Log writing
 If some logs are missing in the log files, check to make sure that the module is using port 6666. Refer to List of open ports.
tracking Consolidating and retrieving tracking logs
 Check this module if tracking logs aren't forwarded anymore.
trackinglogd Tracking log writing and purging server
 Check this module if tracking logs aren't forwarded anymore and there are no traces of logs in the files on the server. Refer to Tracking logs issues.
watchdog Startup and monitoring instance
 Check this module if no processes start.
web Application server (HTTP and SOAP)
 Check this module if the console and web connections don't work and trigger an xtk:session type error
wfserver Controls workflow instance execution.
 If you encounter any problems, restart this module. If necessary, apply the procedure to increase precision of logs detailed in the Log precision section.
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