Lost password lost-password

Last update: Tue Jun 11 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

NOTE

This page only applies for operators connecting to Campaign with native authentication.

You can change or recover a lost password.
There are two possible scenarios:

Password lost by an Adobe Campaign operator
Internal password lost (on-premise customers only)

Password lost by a Campaign operator password-lost-by-campaign-operator

If an Adobe Campaign operator loses their password, you can change it.

NOTE

This procedure only applies for operators connecting to Campaign with native authentication. For Adobe IMS authentication, refer to this documentation.

To reset a Campaign password, follow the steps below:

Connect via an operator with administrator rights.
Right-click an operator.
Select Actions > Reset password.
Set the operator’s new password. We recommend that the operator changes their password when they first reconnect.

Internal password lost internal-password-lost

NOTE

This section only applies to on-premise customers only.

If the internal password is lost, you must reinitialize it.

To do this, apply the following procedure:

Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

Go to the internalPassword line.

code language-xml
`<!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword="myPassword"/>`

Delete the string in quotes, in this case: myPassword. You get the following line:

code language-xml
`<!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword=""/>`

Save changes and close the file.
Stop the nlserver process.

Configure the new password. To do this, enter the following commands:

code language-javascript

code language-javascript
`nlserver config -internalpassword HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY Enter current password. Password: (empty) Enter the new password. Password: Confirmation`

nlserver config -internalpassword
HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
Enter current password.
Password: (empty)
Enter the new password.
Password:
Confirmation

Start the nlserver process.
You can now use your new password to connect in Internal mode.

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