Backing up is essential in order to avoid losing data in the event of a problem (whether physical or system-related) on a machine.
Data is stored in two separate locations:
Most of the data is in the database. This represents 99% of the information to be backed up.
Files are divided into several categories:
Configuration files, stored in nl6/conf, enable you to reconfigure Adobe Campaign very quickly.
Redirection files, stored in nl6/var/
<instance-name>/redir, are on the tracking (often called ‘frontal’) servers, and include all previous campaign redirections. They are still used by previous campaigns.
Log files, stored in nl6/var/
<instance-name>/log, can be used to trace problems.
The directories to be backed up are therefore:
<instance-name>/redir (for each instance)
It is imperative to back up the database.
The database contains all of the information displayed in the Adobe Campaign rich client console, as well as all the line-of-business data.
Your hosting company, and their database administrators in particular, are responsible for this operation.