What to do when the worksheets return an error or your bulk request fails.
The Bulk Management Tools are not an officially supported Adobe offering. Troubleshooting and support through Customer Care will be handled on a case by case basis.
RBAC group permissions assigned in the Audience Manager UI are honored in the Bulk Management Tools.
Factors like heavy network traffic, server usage, and large data sets can cause a bulk request to fail or time out. If there is an issue, the worksheet stops writing data and displays an error message. When this happens, you should:
The following table lists some common problems you may encounter when making bulk requests with the worksheets. Try to fix these issues with the recommended solutions. If the recommended solutions do not resolve the problem, you should save your work, restart your computer, and try the request again without launching or working with other applications.
|Authentication error||Update to latest version of Microsoft Excel: When a new version of Microsoft Excel is released and you are using an older version, you might encounter an authentication error in the Bulk Management worksheet. Update to the latest version of Microsoft Excel to resolve the authentication error.|
|No response||If you click on an action button and nothing happens:
Sometimes, you can receive error messages when making bulk changes. To interpret the error message, see Response Codes Defined in our API documentation.