This integration will manage your content, enforcing rights and compliance while also leveraging first in class experience delivery.
This integration requires the following minimum software versions:
Service users and appropriate permissions are required in both systems for the integration.
This capability is not available out of the box as part of the product. The implementation requires Adobe Consulting maintenance contract. Please reach out to your Adobe representative to find out more.
This integration is designed to support two main use cases:
Content Approval - When new content has been created or existing content has been edited in AEM, the content must be approved for use in VVPM supporting the Medical, Legal, Regulatory (MLR) Approval process for Life Sciences.
Content Management - Provide visibility of asset utilization by establishing relationships in PromoMats between digital tactics (e.g. email, presentations, websites) and their elements (e.g. logos, photography, graphics) created in AEM for documents originating in AEM.
The benefits include:
What does the integration do?
Please see integration usage documentation for further details on configuration options.
What does the connector NOT do?
This integration currently considers AEM as the source of truth for content synchronization.
In order to provision this integration, you will need to follow the steps below.
Please follow the flowchart and flowchart details below to request and configure the integration.
Flowchart Details (maps to steps above):
The follow describes how to contact and log an issue with the support team.
Support tickets can be logged with Adobe Customer Care. Your Adobe Experience Cloud administrator will need to log on to Adobe Admin Console, click on the support tab, and create a case. For any issues with integration, make sure to include the following information:
AEM - Veeva Vault Integration
Description of the issue
The email address(es) for relavant AEM point of contacts for your organization.
Place the Adobe Experience Manager instance url here.
Place the Veeva Vault PromoMats instance url here.
Sometimes, the issue being experienced is a problem with the operation of the Veeva Vault PromoMats instance. If that is the case, your Veeva Vault PromoMats administrator might be directed to create a support ticket with Veeva Support. The status of the Veeva instance can be viewed by navigating to Veeva Trust.