Error message: SAML 2.0 error: Primary StatusCode
Problem
You are unable to establish a successful connection to ADFS.
Access requirements
You must have the following access to perform the steps in this article:
| table 0-row-2 1-row-2 2-row-2 layout-auto html-authored no-header | |
|---|---|
| Adobe Workfront plan | Any |
| Adobe Workfront license |
New: Standard or Current: Plan |
| Access level configurations | System Administrator |
For more detail about the information in this table, see Access requirements in Workfront documentation.
Cause 1: Secure hash algorithm is set to SHA-256
Solution
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In Windows, click Start > Administration > ADFS 2.0 Management.
The ADFS 2.0 Management dialog box is displayed. -
Select Trust Relationship > Relying Party Trusts in the left-hand pane.
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Right-click on the relying party trust related to Adobe Workfront, then select Properties.
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Click on the Advanced tab, then select SHA-1 from the Secure hash algorithm drop-down menu.
Cause 2: ADFS Signing Certificate is about to expire and has been replaced by a new Certificate with overlapping dates
Solution
The Workfront SSO Setup Page lists the certificate expiration date. If the certificate is about to expire, you need to manually pull the New Signing Certificate from the ADFS Server:
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In Windows, click Start > Administration > ADFS 2.0 Management.
The ADFS 2.0 Management dialog box is displayed. -
Select Trust Relationship > Relying Party Trusts in the left-hand pane.
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Right-click on the relying party trust related to Workfront, and select Properties.
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Click on the Signature tab.
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Click on the name of the Signing Certificate, and click View.
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Click Copy to File…, and select Next.
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Select Base-64 encoded x.509 (CER), and click Next.
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Specify the file name, and click Next.
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Click Finish.
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In Workfront, navigate to Setup > System > Single Sign-On (SSO) and manually upload the Signing Certificate.
Cause 3: Certificate revocation check is failing
The solution for this depends on the version of Microsoft ADFS that you are using. Consult Microsoft’s documentation to obtain the appropriate commands for your version.