文件

無法連線到Brand Portal並出現「JWT已過期」錯誤 | AEM

Last update: Mon May 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

設定Adobe Experience Manager (AEM) Assets與Brand Portal的整合後，如果您遇到錯誤訊息​ JWT已過期，您應將作業系統時間變更為有效時間，或使用網路時間通訊協定(NTP)。

說明 description

環境

  • Adobe Experience Manager

  • Adobe Experience Manager Assets

問題/症狀

設定AEM Assets與Brand Portal的整合後，請前往Experience Manager Assets Brand Portal概觀： AEM檔案中的透過Brand Portal設定Experience Manager Assets，

復寫代理程式上的 測試連線 傳回類似下列的錯誤訊息：

28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : Using user mac-mybptenant-replication for building content.
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : Creating content for path /content
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : Create new HttpClient for mybptenant MP Replication Agent Default
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : * HTTP Version: 1.1
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : * Using OAuth 2.0 Authorization Grants
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : * OAuth 2.0 User: mac-mybptenant-replication
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : Failed to get an access token for user: mac-mybptenant-replication msg: failed to get access token from authorization server status: 400 response: {"error":"invalid_grant","error_description":"JWT has expired"}
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : Sending POST request to https://mybptenant.brand-portal.adobe.com/bin/receive?sling:authRequestLogin=1
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : sent. Response: 401 Unauthorized
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : Replication (TEST) of /content not successful. Conversation follows
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : ------------------------------------------------
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : Sending message to mybptenant.brand-portal.adobe.com:-1
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> POST /bin/receive HTTP/1.0
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Action: Test
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Path: /content
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Handle: /content
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Referer: about:blank
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Content-Length: 0
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : >> Content-Type: application/octet-stream
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : --
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << HTTP/1.1 401 Unauthorized
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Date: Fri, 03 Mar 2017 04:29:05 GMT
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Server: Apache/2.4.10 (Unix) Communique/4.2.1
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << WWW-Authenticate: Basic realm="Sling (Development)"
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << X-Frame-Options: SAMEORIGIN
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << X-XSS-Protection: 1; mode=block; report=https://service.brand-portal.adobe.com/security-bugs/log/mac
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Content-Security-Policy: default-src 'self' https://*.adobe.com https://*.assetsadobe.com http://*.assetsadobe.com; script-src 'self' 'unsafe-inline' 'unsafe-eval' https://*.brand-portal.adobe.com https://brand-portal.adobe.com https://*.marketing.adobe.com https://marketing.adobe.com https://use.typekit.net https://*.tt.omtrdc.net https://*.services.adobe.com https://*.adobelogin.com https://*.adobemc.com https://*.scene7.com https://assets.adobedtm.com https://*.guided.ss-omtrdc.net https://*.omniture.com https://*.demandbase.com; style-src 'self' 'unsafe-inline' 'unsafe-eval' https://*.brand-portal.adobe.com https://brand-portal.adobe.com https://*.marketing.adobe.com https://marketing.adobe.com https://use.typekit.net https://*.tt.omtrdc.net https://*.guided.ss-omtrdc.net https://*.omniture.com https://*.scene7.com; img-src * data: ; font-src * data: ; frame-src 'self' https://*.brand-portal.adobe.com https://*.marketing.adobe.com https://*.omniture.com https://*.services.adobe.com https://services.adobe.com https://*.adobelogin.com; object-src 'self' https://*.scene7.com http://*.assetsadobe.com https://*.assetsadobe.com; report-uri https://service.brand-portal.adobe.com/security-bugs/log/mac
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Timing-Allow-Origin: https://*.brand-portal.adobe.com/
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Set-Cookie: renderid=rend2; path=/;Secure
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Vary: User-Agent,Accept-Encoding
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : << Content-Length: 0
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : <<
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : Message sent.
28.02.2017 18:39:51 - ERROR - mp_replication_agent_default_mybptenant : ------------------------------------------------
28.02.2017 18:39:51 - INFO - mp_replication_agent_default_mybptenant : Replication (TEST) of /content not successful.

指定的訊息

Failed to get an access token
JWT has expired

解決方法 resolution

原因：
原因是AEM執行個體和Brand Portal雲端之間的時間差異。

此差異會導致JWT （JSON Web權杖）過期。

解決方案：
請依照下列步驟執行：

  1. 確認AEM的作業系統時間。
  2. 將時間變更為有效時間，或使用網路時間通訊協定(NTP)。
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