Credit card failed payments in a Sandbox environment

Last update: Thu Jul 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

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This article explains why a test credit card fails in a Sandbox environment with PayPal APIs.

Affected products and versions

Adobe Commerce 2.4.0 - 2.4.4 , all deployment options, with Payment Services

Issue

When using a test Visa credit card 4111 1111 1111 1111 from PayPal, sometimes it fails due to PayPal fraud policies with the following error::

Error happened when processing the request. Please try again later.

Cause

This error is displayed when PayPal flags a specific test credit card number for fraud. This happens because it is a test credit card number used by everyone around the world testing with PayPal APIs.

Solution

Use another test credit card. To generate mock credit cards you can use for testing:

Go to the PayPal Developer Portal Credit Card Generator page.
Log in to the PayPal Developer Portal Dashboard.
Generate a test credit card.

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