Unable to access Adobe Analytics due to error: Analytics Login Expired
This article discusses an issue in Adobe Analytics where you receive an Analytics Login Expired message upon accessing your account. The resolution involves working with an Analytics administrator in your organization to extend the valid date range of the login.
Description description
Environment
Adobe Analytics
Issue/Symptoms
An error message is displayed when you try to access Adobe Analytics:
Resolution resolution
This occurs since the current date resides outside the valid date range for the account. Work with an Analytics administrator in your organization to extend the valid date range of the login. Adobe Customer Support is not authorized to change valid login date ranges for user accounts.
- As an Analytics administrator, go to Adobe Analytics
>Admin>Analytics users & assets - Select a User ID in question.
- In the User Management window, extend the valid date range: Login valid from (mm/dd/yy) and to (mm/dd/yy). Or, just uncheck the checkbox.
