ACSD-57003: Order status changes to Complete instead of changing to Processing
The ACSD-57003 patch fixes the issue where the order status changes to Complete instead of changing to Processing. This patch is available when the Quality Patches Tool (QPT) 1.1.46 is installed. The patch ID is ACSD-57003. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.6-p3
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.6 - 2.4.6-p3
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
The order status changes to Complete instead of changing to Processing when an order is partially refunded and partially shipped.
Steps to reproduce:
- Create an order with two configurable products.
- Invoice all the items.
- Ship only the first item.
- Refund/create a credit memo for only the shipped item (first item).
- Check the order status.
Expected results:
Order status should be in the Processing state.
Actual results:
Order status changes to Complete after creating a credit memo for the partially shipped item.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.