What benefits are included in the Premium Learning Subscription?

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Premium Learning Subscription gets access to:

• Enterprise-wide access to Adobe's premier learning platform
• Unlimited access to on-demand education videos
• Access to learning environments for hands-on exercises and labs
• Personalized cohort-based learning journeys by persona and industry
• Access to all virtual public thought leadership sessions (Innovation Workshops)
• Access to post-cohort 1:1 expert mentorship for troubleshooting and specific environment questions
• Free access to Adobe certification vouchers*

Premium Learning + Private Training Subscription gets access to:

• Enterprise-wide access to Adobe's premier learning platform
• Unlimited access to on-demand education videos
• Access to learning environments for hands-on exercises and labs
• Personalized cohort-based learning journeys by persona and industry
• Access to all virtual public thought leadership sessions (Innovation Workshops)
• Access to post-cohort 1:1 expert mentorship for troubleshooting and specific environment questions
• Free access to Adobe certification vouchers*
• Access to private and personalized training
• Access to open sandboxes to practice in a fail-proof environment

* free certification vouchers are not available to All Access or On-Demand Learning Subscription users (previously with Adobe Digital Learning Services).

My learning subscription access is ending soon. How can I keep access to my learning content?

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To continue uninterrupted access to your learning subscription and content, please have your organization contact your Adobe Account Manager. They can help guide through available renewal options.

What is a utilization report?

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A utilization report provides an organization-wide view of learning activity, including enrollments, course completions, attendance, certifications, and overall training usage.

Who receives the utilization report?

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The utilization report is available upon request to your organization's Enterprise point of contact (POC), who manages or oversees your Premium Learning Subscription. Individual learners do not receive this report.

How much historical data is included in each monthly report?

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Each monthly report is cumulative and includes all available data beginning in June 2026. Every future report will builds on the previous one, so you can view historical and current learning activity in a single report. June 2026 marks the transition to the current learning platform, so data from earlier platform is not included in these reports.

Why doesn't the report include data from before June 2026?

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The monthly utilization report includes data from the current learning platform, beginning in June 2026. Historical data from the legacy platform is available in a separate report. Enterprise points of contact can request a copy by contacting us.

Why does the new utilization report look different from previous reports?

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The new utilization report is generated from our current learning platform, which uses a different data model than the legacy platform. As a result, some fields and data points have changed.

The updated report also includes additional insights that were not available previously, such as more detailed completion information and visibility into learner no-shows, giving you a more comprehensive view of your organization's learning activity.

What does the Summary sheet show?

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The Summary sheet provides a high-level overview of your organization's learning activity, including enrollments, completion and attendance metrics, learning modalities, product training, and certifications earned.

A quick reference for reading the "Summary" tab of your Learning Utilization Report. Numbers will vary by account — this explains what each section means.

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Q: What are the four numbers at the top (Total Enrollments, Active Learners, Completion Rate, Learning Hours)? These are your headline KPIs — the fastest way to gauge program size and momentum. Note: Completion Rate and Learning Hours only count training that has actually happened (delivered or self-paced), not classes still scheduled.

Q: What does the Enrollment Trends by Month table show? Your enrollment activity over time, month by month, with % change. Use this to see whether engagement is growing, flat, or slowing down.

Q: What's the difference between the Status Breakdown and the Completion Rate? Status Breakdown (Completed / In Progress / Not Started) covers all enrollments, including ones that haven't started yet. Completion Rate only counts classes learners have had a chance to finish.

Q: What does Class Delivery — Scheduled vs Delivered tell me? Whether your enrollments have actually run yet. It splits everything into Delivered, In Progress, Scheduled, and Self-Paced — this is the basis for what counts as "eligible" in the completion math.

Q: Why is my Completion Rate lower/higher than I expected? Check the "Completion Rate — Delivered Training Only" table. It only counts classes that have already happened, and leaves out anything still scheduled or in progress.

Q: What does the Attendance table measure? Only live/instructor-led classes (not self-paced) — did learners show up? It tracks Attended, Partial, No-Show, and the resulting drop-off rate. Note: this drop-off rate is based on delivered sessions only, and is a different calculation than any module-level attendance metric elsewhere in the report.

Q: What's the difference between Utilization by Modality and Utilization by Product?

• By Modality = how the training was delivered (Cohort, Standalone ILT, Self-Paced) — tells you format preference and which formats convert best.
• By Product = which Adobe product the training covered — tells you where learning investment is going.

Q: Why don't the "Utilization by Product" numbers add up to my Total Enrollments? An enrollment can span multiple products and gets counted under each one it touches. So product rows will sum to more than your total enrollment count.

Q: What does the Certifications table represent? Formal Adobe certifications earned by learners. One learner can hold multiple certifications, so the certification count isn't the same as a headcount of certified people.

This guide covers the Summary sheet only. A separate guide covers the Enrollment Details sheet.

What does the Enrollment Details sheet show?

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The Enrollment Details sheet provides the detailed data behind the Summary sheet. It includes learner information, course details, progress, attendance, completion status, and key enrollment and class dates.

A quick reference for reading the "Enrollment Details" tab of your Learning Utilization Report. This sheet is the data behind the Summary sheet — one row per learner enrollment.

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Learner / Email — Who the enrollment belongs to.

Modality — Format of the training: Standalone ILT (live instructor course), Cohort (multi-session program), or Self-Paced/On-Demand.

Format — How it's delivered, e.g. Virtual Classroom or Self Paced.

Product(s) — Which Adobe product(s) the course covers. A course can list more than one.

Course / Training — The specific course title.

Instance / Session — The specific class run/session the learner is enrolled in (or "Default Instance" for self-paced content, which has no scheduled session).

Status — Where the learner is in that course: Completed, In Progress, or Not Started.

Progress — Decimal completion progress (1 = 100% complete, 0 = not started, values in between for partial).

Time Spent (min) — Minutes the learner has logged in the course.

Enrollment Date — When the learner was enrolled.

Started — When the learner began the course (blank if not started).

Deadline — Target completion date, if one is set.

Completed — Date/time the learner finished, if they did.

Overdue — Flag for whether the deadline has passed without completion.

Class Delivery Status — Whether the class itself has run yet: Delivered, Scheduled, or In Progress. Only applies to ILT/Cohort; blank for self-paced.

ILT/Cohort Attendance — Did the learner show up to the live session: Attended, Attended Partial, No Show, Scheduled, or In Progress. Only applies to ILT/Cohort.

Class Start / Class End — Scheduled dates for the live session.

Month-Year — The month the class/session falls in. This is what feeds the "Enrollment Trends by Month" table on the Summary sheet.

Timezone — Timezone the class was run in.

A few things to note:

• Each row = one course enrollment, not one learner. A learner with 3 courses appears 3 times.
• Self-paced rows will always show blanks for Class Delivery Status, Attendance, Class Start/End, and Timezone — those columns only apply to live sessions.