Create a request queue
Learn how to create both a simple request queue and a complete request flow.
Understand request queues
Learn what a request queue is, how to submit a request through a request queue, and how request queues are structured.
241
{ "description": "Learn what a request queue is, how to submit a request through a request queue, and how request queues are structured.", "duration": "PT0H4M1S", "embedUrl": "https://video.tv.adobe.com/v/335220/", "name": "Understand request queues", "thumbnailUrl": [ "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032030-100x56.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032031-150x85.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032032-200x113.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032032-220x124.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032036-236x133.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032038-290x163.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032039-420x236.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032042-640x360.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032042-666x375.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032043-720x405.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032043-960x540.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/141c9a68-180a-455d-98bc-5808d2620cde/fd87dffa664e4adbb39cb40bacbe8220_1722032044-1920x1080.jpg" ], "@type": [ "VideoObject", "LearningResource" ], "uploadDate": "2021-07-16T13:23:28Z", "hasPart": [ { "@type": "Clip", "name": "What’s a request queue?", "startOffset": 11, "endOffset": 57, "url": "https://video.tv.adobe.com/v/335220/?t=11" }, { "@type": "Clip", "name": "How to submit a request", "startOffset": 58, "endOffset": 136, "url": "https://video.tv.adobe.com/v/335220/?t=58" }, { "@type": "Clip", "name": "Behind the scenes of a request", "startOffset": 137, "endOffset": 241, "url": "https://video.tv.adobe.com/v/335220/?t=137" } ], "educationLevel": [ "Intermediate" ], "learningResourceType": "Understand request queues" }
Create a request queue
Learn how to set up a request queue and establish queue details. Follow these steps to help your organization manage work intake.
230
{ "description": "Learn how to set up a request queue and establish queue details. Follow these steps to help your organization manage work intake.", "duration": "PT0H3M50S", "embedUrl": "https://video.tv.adobe.com/v/335221/", "name": "Create a request queue", "thumbnailUrl": [ "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910224-100x56.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910224-150x85.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910224-200x113.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910225-220x124.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910225-236x133.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910226-290x163.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910228-420x236.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910228-640x360.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910228-666x375.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910229-720x405.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910229-960x540.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/2a8f32c8-0898-4785-bbe5-d94d37355081/103570a70a834cbcb8df31dc65ce7b00_1722910230-1920x1080.jpg" ], "@type": [ "VideoObject", "LearningResource" ], "uploadDate": "2021-07-16T13:23:28Z", "hasPart": [ { "@type": "Clip", "name": "Create a request queue by first creating a project", "startOffset": 1, "endOffset": 59, "url": "https://video.tv.adobe.com/v/335221/?t=1" }, { "@type": "Clip", "name": "Set up the request queue details", "startOffset": 60, "endOffset": 164, "url": "https://video.tv.adobe.com/v/335221/?t=60" }, { "@type": "Clip", "name": "Make the queue go live", "startOffset": 165, "endOffset": 230, "url": "https://video.tv.adobe.com/v/335221/?t=165" } ], "educationLevel": [ "Intermediate" ], "learningResourceType": "Create a request queue" }
Understand settings for a request flow
Learn about request flows and how to create one using routing rules, topic groups, and queue topics.
145
{ "description": "Learn about request flows and how to create one using routing rules, topic groups, and queue topics.", "duration": "PT0H2M25S", "embedUrl": "https://video.tv.adobe.com/v/335222/", "name": "Understand settings for a request flow", "thumbnailUrl": [ "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496834-100x56.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496835-150x85.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496836-200x113.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496837-220x124.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496839-236x133.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496842-290x163.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496843-420x236.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496844-640x360.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496847-666x375.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496847-720x405.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496848-1920x1080.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/5556f4df-0fc7-416e-9007-ec0784e83d97/431280649cf0451898d37c8a66de3536_1723496848-960x540.jpg" ], "@type": [ "VideoObject", "LearningResource" ], "uploadDate": "2021-07-16T13:23:29Z", "hasPart": [ { "@type": "Clip", "name": "Request flow planning", "startOffset": 12, "endOffset": 25, "url": "https://video.tv.adobe.com/v/335222/?t=12" }, { "@type": "Clip", "name": "What topics will I need?", "startOffset": 26, "endOffset": 33, "url": "https://video.tv.adobe.com/v/335222/?t=26" }, { "@type": "Clip", "name": "Queue topics", "startOffset": 34, "endOffset": 79, "url": "https://video.tv.adobe.com/v/335222/?t=34" }, { "@type": "Clip", "name": "Topic groups", "startOffset": 80, "endOffset": 86, "url": "https://video.tv.adobe.com/v/335222/?t=80" }, { "@type": "Clip", "name": "Can I organize my topics further?", "startOffset": 87, "endOffset": 106, "url": "https://video.tv.adobe.com/v/335222/?t=87" }, { "@type": "Clip", "name": "Who should the requests be assigned to?", "startOffset": 107, "endOffset": 112, "url": "https://video.tv.adobe.com/v/335222/?t=107" }, { "@type": "Clip", "name": "Routing rules", "startOffset": 113, "endOffset": 145, "url": "https://video.tv.adobe.com/v/335222/?t=113" } ], "educationLevel": [ "Intermediate" ], "learningResourceType": "Understand settings for a request flow" }
Create a request flow
Learn how to configure Workfront queue topics, topic groups, and routing rules to help manage request and work intake.
422
{ "description": "Learn how to configure Workfront queue topics, topic groups, and routing rules to help manage request and work intake.", "duration": "PT0H7M2S", "embedUrl": "https://video.tv.adobe.com/v/335223/", "name": "Create a request flow", "thumbnailUrl": [ "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-100x56.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-150x84.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-200x113.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-220x124.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-236x133.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132754-290x186.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132755-420x236.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132755-640x360.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132755-666x374.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132755-720x405.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132755-960x540.jpg", "https://images-tv.adobe.com/mpcv3/b8f920e0-0298-4d82-9ec3-c17d4c9ceda9/75719e3c-9400-4a4a-8fc9-f1786c4e5695/12c0505cf2e942e4952f1ddc8b585e97_1631132756-1920x1080.jpg" ], "@type": [ "VideoObject", "LearningResource" ], "uploadDate": "2021-07-16T13:23:29Z", "hasPart": [ { "@type": "Clip", "name": "Routing rule creation", "startOffset": 10, "endOffset": 119, "url": "https://video.tv.adobe.com/v/335223/?t=10" }, { "@type": "Clip", "name": "Create topic groups", "startOffset": 120, "endOffset": 185, "url": "https://video.tv.adobe.com/v/335223/?t=120" }, { "@type": "Clip", "name": "Create queue topics", "startOffset": 186, "endOffset": 422, "url": "https://video.tv.adobe.com/v/335223/?t=186" } ], "educationLevel": [ "Intermediate" ], "learningResourceType": "Create a request flow" }