Set up event notifications
NOTESystem administrators determine which notifications users should receive through Workfront.
The Event Notifications list is grouped by type. For each event notification listed, you’ll see five pieces of information:
- Active — The Active column allows you to turn a notification on or off at a system-wide level.
- Name — This is the name of the notification within Workfront.
- Description — The description provides a brief explanation of what action took place to trigger a notification or needs to be taken in response to receiving the notification.
- Email Subject — What will be displayed to the user in the subject line when the email is sent to users.
- Group Access — Unlock notifications so they can be managed by group administrators.
Turn on notifications
To manage notifications at a global system level, make sure the search bar says System Event Notifications.
Turn on a specific notification to make it available for all users by clicking the toggle button so the blue is showing. If the blue is hidden, the notification is off.
Once an event notification is turned on, messages are sent instantly when the event occurs.
Allow group administrator control
Group administrators can be given permission, by system administrators, to customize the notification list further based on how their groups and subgroups function and what their workflows are.
To give group admins the ability to manage notifications for their groups and subgroups, the system-level notifications need to be unlocked.
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Navigate to the Events Notification tab of the Email Notifications page.
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Make sure the search bar says System Event Notifications.
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Unlock a single notification for all group administrators by clicking the toggle in the Group Access column so the blue appears.
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Unlock multiple notifications at one time by checking the box to the left of each notification and clicking the unlock icon in the toolbar above the list.
Lock an unlocked notification by clicking the toggle so the gray appears. Lock multiple notifications at the same time by selecting the checkboxes and clicking the unlock icon in the toolbar.
Unlocked notifications appear for top-level group administrators to determine if that notification is needed for their groups and subgroups. Subgroups inherit the notification configurations from their top parent group.
Manage group notifications
Once the system administrator has unlocked notification options, the group administrators can manage a group’s notifications from the individual Group page, by clicking Event Notifications in the left panel menu. Then you can activate or deactivate notification options.
If needed, system administrators can manage a group’s notifications from the Notifications page by entering the group name in the search bar at the top of the window.
