Workfront: Branding is not available

Last update: April 22, 2025

Topics:
System Setup and Administration

CREATED FOR:

User

NOTE

This issue has been closed because it is not an issue.

IMPORTANT

Branding is not available if your organization has been migrated to the Adobe Admin Console, Adobe Unified Shell, or Adobe IMS (Identity Management System).

Branding is not available to organizations that have been migrated to the Adobe Admin Console, Adobe Unified Shell, or Adobe IMS (Identity Management System). When attempting to use branding, a user in one of these organization may see one of the following:

Branding is not available as a setting in Layout Templates.
When a user uploads files to the Branding area of setup, the files appear to upload correctly. However, if a user views the Main Menu, they do not see the logo. Instead, they see the following message:

“Company logo unavailable. We could not load your company logo based on the provided URL. Please contact your system administrator.”

First reported on September 29, 2023.

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