DocumentationKnown Issues

Requests: Cannot upload document to request from GDrive

Last update: May 4, 2026

CREATED FOR:

  • User
NOTE
  • This issue affects the new requesting experience.
  • This issue was fixed on December 12, 2025.

When a user is creating a request in the new requesting experience and attempts to upload a document from GDrive, the GDrive window is unresponsive. The user cannot select a file or close the window.

Workaround

Press ESC on your keyboard. The window will then work as expected.

First reported on May 1, 2025.

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