Proofs: Webcapture proofs do not generate

Last update: Tue Mar 24 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Digital Content and Documents

CREATED FOR:

User

NOTE

This issue has been closed because it is working as designed. See workaround below.

When a user attempts to create a webcapture proof, the proof is not generated successfully.

Workaround

This issue is caused by long proof generation times for certain PDF files. To increase the generation timeout from the default 30 seconds, contact customer support.

First reported on October 3, 2024.

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