Proofs: Webcapture proofs do not generate

Last update: December 20, 2024

CREATED FOR:

  • User
NOTE
This issue has been closed because it is working as designed. See workaround below.

When a user attempts to create a webcapture proof, the proof is not generated successfully.

Workaround

This issue is caused by long proof generation times for certain PDF files. To increase the generation timeout from the default 30 seconds, edit the below property in Processing settings on the account level in Proof Admin:

WebCaptureNavigationTimeout -> 120

First reported on October 3, 2024.

Workfront