Overcoming Operational Drift: Sustaining Adoption After Go-Live
Most Adobe implementations hit a familiar pattern about nine months after go-live: adoption climbed for a quarter and then flattened, teams started routing work around the platform because the official path felt heavier than it needed to be, and leadership is asking what the platform is actually delivering. If that sounds familiar, this session gives you a practical way to diagnose what is happening and a 90-day plan to recover with the team you already have. The session is cross-solution, and will provide examples aimed at running AEM, Workfront, AJO and CJA.
Key Discussion Points
- Why drift happens The three causes that show up across solutions.
- The Drift Diagnostic A self-assessment covering Adoption, Governance, Value Articulation and Operational Rhythm.
- The 90-day Recovery Framework A three-phase plan that runs alongside business as usual.
- When you need more than a framework Ultimate Success accelerators, and how each one maps to a specific diagnostic.
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