Frequently asked questions

What is the new ADA portal, and what can I do with it?

The ADA portal acts as a central location for you to manage your licenses and certifications. With the ADA portal, you can:

• Download current and previous licenses.

Download current and previous licenses.

• Access and download digital certifications.

Access and download digital certifications.

• Add or delete contacts associated with your account.

Add or delete contacts associated with your account.

What do I do if I did not get the order confirmation email?

First, check your spam or junk email folder to ensure that the email didn’t end up there. If you still can’t find the email, please reach out to your account manager or CSM.

How do I install a previous version of the software?

To browse and download older versions of the software:

• Open the Downloads section of ADA.

• Click “Other versions”.

How do I add or delete a contact?

To add an account:

• Open your Contacts from the page header.

• Click “Add Contact”.

• Enter contact information.

• Click Save.

To delete a contact:

• Open your Contacts from the page header.

• Select the check mark box next to the account name.

• Click “Remove contacts” on the right-hand side of the page.

I’m having trouble logging into the portal. What should I do?

If you are getting an error message related to a wrong email or password, make sure you are using the correct credentials associated with your account.

If you encounter a different type of error, please reach out to our Enterprise support.

How can I see my previous order purchase history?

Purchase order history can only be accessed through the LWS portal. To access the LWS portal:

• Go to the Adobe Licensing website.

• Login to your LWS account.

• Click Reports.

• Select View Purchase History.

• Enter your Adobe Order Number.

• Click Search.

More information about LWS is available here.

Who can I contact if I need more help?

If you need further assistance, you can reach out to our Enterprise support team. Your admin will need to log into the Adobe admin console and open a support case.

If you need further assistance, you can contact your Adobe CSM.

I am unable to activate the software with the license key file from ADA.

Detailed activation instructions are available here. If these don’t solve your problem, please contact the enterprise support team.