Cohort support
I’m missing calendar invite(s) for my cohort live sessions.
The invites come from plsnore@adobe.com (a no-reply address used for learning-related notifications and calendar invites). Please check your spam or junk folder, and any secondary inbox tabs (such as the Other tab in Outlook or similar filtered views).
Join the meeting room by using the personalized link inside your calendar invites.
If you are missing a calendar invite, follow these backup steps to launch the meeting room:
- Go to My Learning.
- Navigate to the In Progress Learning section .
- Locate the cohort.
- Navigate to the appropriate week and expand the session.
- Click on the Launch button, which will launch your meeting room. (Note: the meeting room becomes available 15 minutes before start time.)
The personalized link inside my calendar invite isn’t launching the meeting room.
If you are unable to join from the personalized link inside your calendar invite, follow these backup steps to launch the meeting room:
- Go to My Learning.
- Navigate to the In Progress Learning section.
- Locate the cohort.
- Navigate to the appropriate week and expand the session.
- Click on the Launch button, which will launch your meeting room. (Note: the meeting room becomes available 15 minutes before start time.)
I’m having issues with my environment.
You will be provided access to your sandbox environment on the first day of your cohort.
If you run into any issues with your environment when doing your cohort activities, contact us and provide a detailed description of what you’re encountering.
I’m having issues with Adobe Connect.
Visit the Technical Support page and follow troubleshooting steps.