Granting Salesforce Access to Marketo Measure Support

Last update: March 5, 2024

In some cases, Marketo Measure Support may request access to your Salesforce environment to assist with diagnostic troubleshooting or Salesforce configuration during implementation.

Granting login access differs slightly depending on whether you are using Salesforce Classic or the Salesforce Lightning Experience.

Granting Login Access in Salesforce Classic

Depending on your Organization, the Setup button will either be beside your name at the top-right corner of the page, or listed as a drop-down option when you click your name.

  1. To access the Grant Login Access page in Salesforce Classic User Interface, either:

    • Click Setup > My Personal Information > Grant Login Access.

      OR

    • Click <your name> > My Settings > Personal > Grant Account Login Access.

  2. Set the access expiration date for Marketo Measure Support. For technical troubleshooting, we recommend granting Marketo Measure support access for at least one week.

  3. Click Save.

Granting Login Access in Salesforce Lightning

  1. Click your avatar in the top right-hand side of the screen and select Settings.
  2. Click Grant Account Login Access.
  3. Set the access expiration date for “Marketo Measure Support.” For technical troubleshooting, we recommend granting Marketo Measure support access for at least one week.
  4. Click Save.
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