Duplicate Records and Marketo Measure

Last update: March 4, 2024
NOTE
You may see instructions specifying “Marketo Measure” in the documentation, but still see “Bizible” in your CRM. We are working to have that updated and the rebranding will be reflected in your CRM soon.

Marketo Measure uses the email address as a unique identifier when matching data to a related Lead or Contact in the CRM. When Marketo Measure finds multiple Leads or Contacts with the same email address, we surface the same data on all records. The impact of this comes when you are reporting on the Leads or Contacts with Marketo Measure and can incorrectly inflate the number of unique people who have Buyer Touchpoints.

What does this look like in Marketo Measure Reporting?

Example report: Marketo Measure Persons with Buyer Touchpoints.

You can see for the Marketo Measure Person ID of kelsey@adobe.com that there is both a Lead and Contact that exists with that email address. In this report, there are 2 First Touches reported, two Lead Creation Touches, and two PostLC interactions reported. These duplicate records share touchpoint date and touchpoint information which could lead to the conclusion that they are two different people despite being the same person.

Recommendation

  • To maximize the return in your reports, we recommend using a de-duping tool within your CRM to ensure that you are only creating net new, unique records. This can be done with your Marketing Automation tool or a separate software installed within your CRM. Marketo Measure does not dedupe records automatically and does not offer this service through our software.
  • An alternative option would be to manually merge records as you identify duplicates. This process can be time-consuming and tedious, but the output of accurate reporting is worth the time investment.
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