Multi-touch Models

Multi-touch models are used for longer, more complicated sales cycles. These models are especially useful if several people from an account/company are involved in the buyer’s journey.

U-Shaped Model

The U-Shaped model focuses on both the FT and LC touchpoints. In this model, the FT and LC touchpoints each receive 50% of the revenue credit.

Kate’s first visit to www.adobe.com via an Adwords ad would receive 50% of the attribution credit. The remaining 50% would be attributed to the Linkedin post that drove Austin to fill out a form and become a lead.

W-Shaped Model

Three of the milestone touchpoints are included in the W-Shaped model. In this model, the FT, LC, and OC touchpoints are each attributed 30% of the attribution credit. The remaining 10% is attributed proportionally to any intermediary touchpoints that occur between the three milestone touchpoints.

Kate and Austin mention Marketo Measure to their coworker, Hillary. She finds a piece of content through a google search, and fills out a form. Later, Austin receives an email for a webinar registration, and fills out the registration form on the website. Kate has a conversation with a sales rep about the Marketo Measure product.

Hillary receives an email with a link to the pricing page and visits the page. Then an Opportunity is created for their account. Hillary’s web visit to the pricing page receives credit for the Opportunity Creation because it was the closest marketing interaction to the Opportunity Creation date. Each of the milestone touchpoints are assigned 30% of the attribution credit, and the intermediary touchpoints are attributed the remaining 10%.

Full Path Model

The full path model includes all four milestone touchpoints. FT, LC, OC, and CW are each given 22.5% of the revenue credit, and the remaining 10% is distributed equally among the intermediary touches.

After the opportunity creation, Kate, Austin, and Hillary decide to pitch Marketo Measure to their CMO, Elizabeth. Elizabeth attends a conference where Marketo Measure is hosting an event. Kate sees a Linkedin post about a case study and fills out a form to download the content. Elizabeth attends a sales dinner hosted by Marketo Measure. After the dinner, she decides to purchase Marketo Measure and becomes a customer. In this scenario, the sales dinner would be attributed 22.5% of the revenue credit from the closed deal. The FT, LC, and OC touchpoints also each receive 22.5% of the credit. The intermediary touchpoints are equally assigned the remaining 10% of revenue credit.

Custom Attribution Model

Marketo Measure also offers a Custom Attribution model that allows users to choose which touchpoints or custom stages to include in their model. Additionally, users are able to control the percentage of attribution credit attributed to these touchpoints and stages. If an Opportunity has no dedicated middle touches, the percentage is evenly distributed among other positions.

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