DocumentationExperience Data Model (XDM) Guide

Return Item data type

Last update: May 13, 2026

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  • Developer

Return Item is a standard Experience Data Model (XDM) data type captures essential details related to the return process for a purchased item.

A diagram of the Return Item data type.

Display name
Property
Data type
Description
Return Status
returnStatus
string
The status of the returned item (for example, Pending or Approved).
Return Reason
returnReason
string
The reason why the return was requested for the item.
Return Item Condition
returnItemCondition
string
The condition of the item for which the return is requested.
Return Resolution
returnResolution
string
The desired resolution or outcome expected from the return (for example, Refund or Exchange).
Return Quantity Requested
returnQuantityRequested
integer
The quantity of the item that the shopper requested to return.
Return Quantity Authorized
returnQuantityAuthorized
integer
The quantity of the item authorized to be returned.
Return Quantity Received
returnQuantityReceived
integer
The quantity of returned items received.
Return Quantity Approved
returnQuantityApproved
integer
The quantity of the item with a return fully complete and approved.

For more details on the data type, refer to the public XDM repository:

recommendation-more-help
experience-platform-help-xdm