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AI Assistant for Customer Support
AI Assistant for Customer Support is a self-serve debugging and troubleshooting capability of AI Assistant that you can use for Adobe Experience Platform features and applications.
You can use AI Assistant for Customer Support to seamlessly troubleshoot without leaving your workflows. When needed, support administrators can now use AI Assistant for Customer Support to create customer support tickets, complete with context and session details from your interactions with AI Assistant. Additionally, you can now check on the latest updates to your support tickets using AI Assistant.
Currently, AI Assistant for Customer Support includes the following solution capabilities:
Quick troubleshooting help
Get instant responses to common support questions sourced from expert-curated documentation, such as:
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Knowledge articles curated by Adobe support teams.
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Example questions:
- “Why does my profile count differ on the License Usage Dashboard and the Experience Platform home page?”
- “What are the reasons for a journey not triggering?”
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Product tutorials for self-guided learning and skill building.
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Example questions:
- “How does Adobe Experience Platform create real-time experiences?”
- “How do you configure and use alerts in Adobe Experience Platform?”
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Product legal documentation that provides accurate and licensing-oriented information.
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Example questions:
- “What is the limit for batch segmentation jobs in Adobe Experience Platform Activation?”
- “What is the average profile richness limit in Adobe Experience Platform Activation?”
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Support case creation
Initiate support cases directly from AI Assistant for Customer Support, which automatically captures contextual insights to accelerate case resolution.
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Example questions:
- “Create a support ticket.”
- “Can you help me create a support ticket?”
Track case progress
Seamlessly track he status of support issues.
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Example questions and commands:
- “What is the latest on my case E-12345?”
- “What’s the update on ticket E-67890?”
To gain access to AI Assistant for Customer Support, contact your Adobe Account Team.