DocumentationAEMAEM Screens Best Practices Guide

Support Monitoring support-monitoring

Last update: Thu May 09 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

This section provides best practices related to managing device and content anomalies in a digital signage project.

Support monitoring includes:

  • Device Monitoring
  • Content Monitoring

Content Monitoring content-monitoring

Content monitoring lets you troubleshoot the issues related to content not properly displayed on the screen:

  1. If a blank screen issue is encountered:

    • Check the preview so you can see if the channel is showing a black screen.
    • Register a local Chrome player (as an extension) on your laptop to that display and see if that shows a black screen.
    • Right-click and inspect and check the applicable logs.

    Also, if the issue is not happening on the local player but only on the device:

    • Check the media type (being used) that may have issues on that device and also confirm if the content was successfully downloaded locally (admin UI clear channel cache).
    • Include any device logs in the ticket for quick troubleshooting.
    • Collect logs from the device from AEM.

Device Monitoring device-monitoring

Device monitoring related to monitoring the physical device if you encounter a blank screen issue:

  1. If a blank screen issue is encountered:

    • Check if the display is powered on.
    • Check if the computer is powered on and is sending a signal.
    • Right-click, inspect, and check applicable logs.
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