Generate and Deliver Interactive Communications with AEM Forms and AJO
In this use case, a customer submits an adaptive form to express interest in one or more Adobe cloud solutions. The form captures the customer’s contact information and solution preferences, which are used to create or update a customer profile.
Once the profile qualifies for the target audience, an Adobe Journey Optimizer journey is triggered. As part of the journey, a custom action invokes a service that retrieves the customer’s profile information and generates a personalized Interactive Communication (IC) document using AEM Forms APIs.
The generated document is based on a predefined Interactive Communication template and is populated with profile-specific data and content relevant to the customer’s selected cloud solution interests. The document is then emailed to the customer as a PDF attachment, providing a personalized and automated communication experience.
This use case demonstrates how AEM Forms and Adobe Journey Optimizer can work together to automate the generation and delivery of personalized communications based on customer interests captured through a form submission.
This tutorial walks you through the steps involved in creating the integration between AEM Forms and AEP.