Who is AI Assistant for?

Transcript

AI Assistant is an intelligent, conversational tool that helps diverse teams and roles boost productivity across the Adobe Experience Manager interfaces and solutions.

AI Assistant in Experience Manager is designed to accelerate work throughout the content lifecycle and support professionals across a wide range of roles, including Content Authors, encompassing all roles focused on content creation and multi-channel delivery, such as marketers, writers, content architects, and digital assets management strategists, technical teams who handle development, implementation and configuration workflows, and troubleshooting, including developers, architects, DevOps, and administrators.

Leadership and management roles responsible for content operations and product oversight, such as content managers and marketing directors. But how does it help them? As a content author, you’re under constant pressure to create, manage, and deliver a growing volume of content at an increasingly fast pace. To do that, you need to know which tools and features can help you work smarter. Experience Manager ships new updates regularly and often, and keeping up can feel overwhelming. You can browse release notes, join webinars, or lean on teammates and consultants for help, but it’s a lot of effort, and sometimes you never get to it. AI Assistant helps you easily solve this challenge.

You can simply ask AI Assistant directly, what’s new in AEM, and get a relevant list of recent releases that align with your work.

Now, you can drill into one feature to see how it applies to your use case, and how you can use it effectively.

You can ask AI Assistant to teach you best practices and recommendations to avoid common mistakes and stay efficient. And if you find yourself blocked when using the feature for the first time, you can ask AI Assistant to guide you through the process. It’ll respond with concise, step-by-step instructions without you having to navigate extensive documentation. IT teams are expected to ship faster and keep every system running as smoothly as possible, sometimes with fewer resources. That means quickly finding the right tools and getting to the root of issues without slowing down. Developers need to absorb and adopt new APIs, AEM components, and coding patterns. Architects and DevOps need clarity on workflows and AEM environment setups. Admins need to diagnose and troubleshoot issues. AI Assistant turns maintenance and troubleshooting into a faster, less frustrating workflow. You can explore Experience Manager APIs and components directly in the Experience Manager interface, without reading through mounts of documentation.

AI Assistant delivers instantaneous, contextual answers and links to all sources, so you can jump to the right Experience League docs whenever you want more details.

It helps you anticipate potential issues common for your use case.

And when something does go wrong, you can ask AI Assistant what might be causing the problem and get a clear, actionable solution you can apply to your project.

If the issue ultimately requires help from Adobe Support, as a Support Administrator, you can simply ask AI Assistant to create and submit a ticket for you. And once it’s been created, you can track the ticket through the AI Assistant interface using the Ticket ID. To successfully guide their teams and ensure consistent delivery, managers require a solid understanding of the platforms and systems their teams rely on. Manually digging through documentation to find a crucial answer and make a decision can take hours. Onboarding a new team member can take weeks or even a month. All of this slows momentum and impacts productivity. As a Marketing Manager, you can use AI Assistant to ease decision-making and accelerate employee onboarding. You can ask AI Assistant direct questions about core products of AEM as a cloud service, including sites, assets, dynamic media, cloud manager, and forms, giving you instant visibility into the key areas of the platform. So you don’t need to navigate documentation or track down subject matter experts for every answer. You get an immediate response, based on relevant Experience League documentation, which helps you make fast, informed decisions and support your team.

When a new team member joins, you can share a handful of prompts with them to walk them through AEM interfaces and most common workflows. Adobe also offers a pre-built prompt library with most common prompts related to Adobe Experience Manager that your new team members can use to expand their knowledge.

They’ll get clear, insightful answers right inside the platform, letting you redirect the time your senior team members would typically spend on knowledge transfer and product training to more important matters like innovation and project delivery. Now you know how AI Assistant can help various roles and teams unlock greater productivity in Adobe Experience Manager. If your organization has access to Adobe Experience Manager AI Agents, AI Assistant can bring even more value for each role. We’ll explore AEM AI Agents in more depth in separate videos. Thanks for watching!