What is AI Assistant?

AI Assistant is an intelligent, conversational tool designed to accelerate your Adobe Experience Manager workflows. It helps you quickly find answers to your AEM-focused questions, discover features, learn best practices, troubleshoot issues, and create support tickets right within the Experience Manager interface. Let’s see how it works. If your organization signed an agreement to access AI-powered capabilities in Adobe Experience Manager, you’ll find AI Assistant directly within the tools you already use. These include Adobe Cloud Manager, Adobe Experience Hub, and the authoring interfaces across Adobe Experience Manager as a cloud service. Simply look for the AI Assistant icon in the header and click it to open the chat panel. AI Assistant works through natural conversation. Let’s say you’ve uploaded a batch of assets for a campaign into Experience Manager assets and want to make sure asset renditions are enabled and available for your team to use. So you’ll ask, how do I view renditions for an image in AEM assets? And click send.

Within seconds, AI Assistant gives you clear step-by-step instructions that are easy to follow in the product interface.

You can simply open an asset’s details and preview all renditions available for this asset. No need to leave the AEM assets interface to do a web search. Below the response, AI Assistant suggests a few prompts relating to your initial query that you can select to continue your conversation and learn more about the feature or get further guidance.

AI Assistant remembers the context of your conversation, making your product discovery evolve naturally. It also provides links to sources the response is based on. AI Assistant compiles its product knowledge from concepts and topics described in the Adobe Experience League documentation. It doesn’t use your personal data and doesn’t share your personal prompts and queries with other customers. AI Assistant keeps a history of your conversations. To open it, simply click the conversation history icon at the top. From here, you can easily return to past chats or start a new one at any time by clicking the new conversation button. To help you get started quickly, Adobe provides a robust library of pre-built prompts. These prompts are designed around common, real-world use cases. Simply click the library icon within the AI Assistant panel and you’ll see some of the common queries that apply to your Adobe products. You can use search or filter by categories to narrow them down. For example, clicking domain and selecting experimentation shows you suggestions of relevant prompts. When you find a prompt you want to use, simply click the card and it automatically populates into your conversation. AI Assistant is context aware. By default, it automatically answers based on your current active Adobe product. Adobe Experience Manager, in our case. Typically, you won’t need to change this. But if you’re working across multiple Adobe products, for example integrating AEM with another solution, you can switch the product context here. You know that AI Assistant can give you product guidance and expand your product knowledge. But what about troubleshooting? Let’s go back to our initial scenario and imagine that some of the asset renditions aren’t showing up in your AEM assets view as expected. You’ll open AI Assistant directly from the Experience Manager interface and ask, why asset renditions might not show in AEM assets? AI Assistant immediately responds with some of the common causes and explains what actions and checks you can perform next. It helps you troubleshoot faster without jumping between documentation, logs, or asking around. And if the issue proves to be more challenging, you can use AI Assistant to get further help from Adobe Support. If you have the support admin permissions in your organization, you can simply describe the issue you’re facing and ask the AI Assistant to create a support ticket for you. AI Assistant drafts the ticket and gives you a chance to review and adjust the details. Once everything is right, you can submit the ticket directly from the AI Assistant interface, saving you time and effort.

Afterwards, you can check the ticket status through AI Assistant at any time. Simply type in the ticket ID and ask for its status. If your organization has access to Adobe Experience Manager AI agents, your AI Assistant becomes even more powerful. It can interact directly with your AEM environments, which greatly extends AI Assistant’s capabilities. Through the AI Assistant, AEM agents assist with discovering, improving, and managing content in your AEM environment, using natural language and operating within defined context and permissions. We’ll explore AEM agents in more depth in separate videos. So that was your introduction to AI Assistant in Adobe Experience Manager. We hope this will help you accelerate product onboarding, save time on creating support tickets, and find guidance right where you’re already working. Thanks for watching.