AI-powered Smart Help to search content

Experience Manager Guides provides the GenAI-based Smart Help, a conversational search feature that helps you find relevant content from the Adobe Experience Manager Guides Documentation.
You can ask your questions and get answers in an informative way. The answer to your query is based on the content from the product documentation. This search is entirely conversational. You can ask questions, and then, based on the response, you can also ask further questions. The response also includes links to source documents, which you can refer to for details.

For example, you may want to create a topic in Experience Manager Guides for your documentation. You can ask, How to create a topic? You get a response and the links for the related articles. Then, if you want to learn how to generate the PDF output for the document, you can ask questions about it. For example, How to publish a topic to a PDF? or How to generate the PDF output for a topic?

When you open the Web Editor, the Smart Help panel appears on the right.

NOTE
Your administrator must configure the Smart Help feature. For more details, view the Configure the AI-powered Smart Help to search content section in the Installation and Configuration Guide for Cloud Services.

Smart Help panel {width="300"}

View the Smart Help panel.

Perform the following steps to use the conversational search to find appropriate content and resolve your queries:

  1. Select Smart Help Smart Help icon to open the panel.

    note note
    NOTE
    In the global or folder-level profiles, your administrator needs to define the default questions that appear in the panel.
  2. Type the question to find the related content in the Experience Manager Guides documentation. You can select the default question in the panel or type your question in the text box.

  3. Select Send Send icon or press Enter to view the response to your questions.

    Depending on your question, you may view the content, applicable images, and links to the articles.

    Smart Help panel response {width="300"}

    Select the sample question and view the content and images in response.

  4. Select the links to the articles at the end and view detailed information about your question.

  5. Select Clear Conversation clear conversation to remove the conversation history from the panel. You can then start a fresh conversation and find relevant content.

This smart feature helps you find solutions quickly and lets you focus on your documentation and efficiently complete your tasks.

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