Use AI Assistant in Agentic mode

NOTE
AI Assistant in Agentic mode is available in Experience Manager Guides as a Cloud Service starting with the 2026.09.0 release. It requires your organization to be onboarded to CX Enterprise Coworker; once onboarded, contact your Customer Success team to enable the feature. For configuration details, view Configure AI Assistant in Agentic Mode.

AI Assistant in Agentic mode makes tagging your content faster, easier, and more consistent. Using the agentic Smart Tagging skill from Adobe CX Enterprise Coworker, AI Assistant analyzes your content and recommends relevant tags based on your organization’s taxonomy, instead of you manually reading through content to decide which tags apply. You stay in control by reviewing the suggested tags and choosing to apply or reject them before confirming your selection, reducing manual effort, improving tagging accuracy, and ensuring consistent metadata across your documentation.

AI Assistant panel

The AI Assistant panel provides all the tools you need to generate, review, and apply AI suggested tags.

Agentic AI Assistant panel {width="650"}

The following components of AI Assistant in Agentic mode help you add files, configure tag recommendations, and manage your smart-tagging workflow:

  • (A) Conversation history: View and reopen previous conversations to review earlier tag recommendations and actions.

    Agentic AI Assistant panel converstaion history {width="350"}

  • (B) New chat: Start a new tagging session for a different topic, map, or set of files.

  • © Tag namespace: Select the taxonomy namespaces from where the AI Assistant generates tag recommendations. Only tags from the selected namespaces are considered.

    Agentic AI Assistant panel taxonomy {width="350"}

  • (D) Response space: Review AI-generated tag recommendations and choose to accept, reject, or modify them before applying the tags.

  • (E) Prompt space: Enter a prompt request to generate tag recommendations for the selected content.

  • (F) Attach files or add context: Adds topics, maps, or external files from your local system to provide the content that AI Assistant analyzes for tag recommendations.

  • (G) Model: Displays the AI model used to analyze content and generate tag recommendations. Multiple OpenAI and Anthropic Claude models are available for selection. By default, the Use manifest default option is selected, which uses the model configured for the selected assistant.

  • (H) Send: Submit your prompt and attached content to generate AI-powered tag recommendations.

Apply tags to single or multiple topics with the smart-tagging skill

Perform the following steps to use AI Assistant for applying tags to single or multiple topics with the smart-tagging skill:

  1. Log in to Experience Manager Guides.

  2. On the Home page, select AI Assistant from the Navigation bar. Ensure that the AI Assistant in Agentic mode is enabled by your Administrator.

  3. Add the topic for which you want to generate tag recommendations using one of the following methods:

    • Using Suggested prompts: For the first chat in the Response area, select Suggest tags for a file prompt. The prompt gets automatically added to the Prompt space. Select [file], then choose the topic from the Repository or a Collection in the Select file dialog. You can select one topic from the Select file dialog.

      Access Agentic AI Assistant panel using suggested prompts {width="650"}

    • Using shortcut: Type / in the Prompt field, then choose Add repository reference to choose a topic from the Repository (or Add files from device to upload a topic from your computer), and enter a prompt like Suggest tags for a file.

    • Drag and drop: Drag and drop a single topic or multiple topics into the Prompt space, and enter a prompt like Suggest tags for a file.

      access Agentic AI Assistant panel by dragging and dropping a topic or map {width="650"}

    • Specify topic paths: Type @ followed by the comma-separated paths for multiple topics from the same or different maps, and enter a prompt like Suggest tags for a file.

      Agentic AI Assistant panel bulk topic addition {width="650"}

  4. Select Send.

  5. AI Assistant analyzes the content of the topic and generates tag recommendations.

    Interface of Agentic AI Assistant panel while analysis and thinking {width="650"}

  6. Review the suggested tags, as follows:

    note
    NOTE
    For topics that already contain tags, AI Assistant displays the existing tags. These tags are read-only and cannot be modified or removed.
    • For single topic, you can Accept the recommendations to apply them, or Reject them if they are not required.

      Agentic AI Assistant panel response after analysis of the content {width="650"}

    • For multiple topics:

      1. Select Preview to review the AI-generated tag recommendations.

        Agentic AI Assistant panel bulk analysis preview {width="650"}

      2. Review the suggested tags for each topic, and then choose one of the following actions:

        • Accept all to apply all suggested tags for all the topics.

        • Reject all to discard all suggested tags for all the topics.

        • Clear all suggestions to remove all the suggested tags for a specific topic.

        • Select the X icon next to a tag to remove an individual tag suggestion.

          Agentic AI Assistant panel bulk analysis preview dialog {width="650"}

  7. When you accept the suggested tags, the Smart Tagging skill adds the AI-generated tags to the tags already applied to the content.

After you complete the review, the AI Assistant displays a summary of the tags applied to the topic and any rejected tag recommendations.

Agentic AI Assistant panel response summary {width="650"}

Apply tags to multiple topics of a map using smart-tagging skill

Perform the following steps to use AI Assistant for applying tags to multiple topics of a map with the smart-tagging skill:

  1. Log in to Experience Manager Guides.

  2. On the Home page, select AI Assistant from the Navigation bar. Ensure that the AI Assistant in Agentic mode is enabled by your Administrator.

  3. Add the map for which you want to generate tag recommendations using any one of the following methods as discussed for topics:

    • Using Suggested prompts: For the first chat in the Response area, select Suggest tags for a file prompt. The prompt is automatically added to the Prompt space. Select [file], then choose the map from the Repository or a Collection in the Select file dialog.

    • Drag and drop: Drag and drop a map into the Prompt space, and enter a prompt like Suggest tags for a file.

    • Using shortcut: Type / in the Prompt field, then choose Add repository reference to choose a map from the Repository (or Add files from device to upload a map from your computer), and enter a prompt like Suggest tags for a file.

      Agentic AI Assistant bulk tagging {width="650"}

  4. Select Send.
    A message indicates that the selected map contains multiple topics. Select Select topics to choose the topics for which you want tag recommendations.

    Agentic AI Assistant bulk tagging while selecting topics {width="650"}

  5. In the Select topics dialog, select the topics for which you want tag recommendations.
    The Select topics dialog provides the following:

    • Topics list: Displays all topics in the selected map. Select the topics for which you want to generate tag recommendations.

    • Preview pane: Displays a preview of the selected topic along with its existing tags.

    • Filter: Filter the topics to display only those with Tags added or No tags added.

      Selecting topics dialog while applying tags {width="650"}

  6. Select Confirm. AI Assistant analyzes the selected topics and displays the number of tag recommendations generated for each topic.

  7. Select Preview to review the AI-generated tag recommendations.

  8. Review the suggested tags for each topic, and then choose one of the following actions:

    • Accept all to apply all suggested tags for all the topics.

    • Reject all to discard all suggested tags for all the topics.

    • Clear all suggestions to remove all the suggested tags for a specific topic.

    • Select the X icon next to a tag to remove an individual tag suggestion.

      note
      NOTE
      For topics that already contain tags, AI Assistant displays the existing tags. These tags are read-only and cannot be modified or removed.

    Agentic AI Assistant bulk tagging preview dialog {width="650"}

  9. When you accept the suggested tags, the smart-tagging skill adds the AI-generated tags to the tags already applied to the content.

After you complete the review, AI Assistant displays a summary of the tags applied to each topic and any rejected tag recommendations.

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