Add users and roles

Last update: March 15, 2025

CREATED FOR:

  • Admin

Many features in Cloud Manager require specific permissions to use. For example, only certain users are allowed to set the key performance indicators (KPIs) for a program. These permissions are logically grouped into roles.

Cloud Manager currently defines four roles for users, which govern the availability of specific features:

  • Business Owner
  • Program Manager
  • Deployment Manager
  • Developer
NOTE
To use Cloud Manager, you must have an Adobe ID and the Adobe Managed Services Product Context.

Role definitions

The following table summarizes the roles in Cloud Manager.

Cloud Manager roleDescription
Business OwnerResponsible for defining KPIs, approving production deployments, and overriding important 3-tier failures when necessary.
Program ManagerThey use Cloud Manager to perform team setup, review status, view KPIs, and can approve important 3-tier failures when necessary.
Deployment ManagerManages deployment operations and uses Cloud Manager to execute staging and production deployments, edit CI/CD pipelines, and approve critical 3-tier failures when necessary. They also have access to the Git repository.
DeveloperDevelops and tests custom application code and primarily uses Cloud Manager to view deployment status and can access the Git repository for code commits.
Customer Success EngineerThe CSE generally supports customer success for AMS customers. They interact with Cloud Manager for the purpose of executing deployments that require CSE oversight.
Content AuthorThey generally do not interact with Cloud Manager but may use the Cloud Manager program switcher to access AEM.
NOTE
The Developer persona in the Admin Console is unrelated to the Developer role in Cloud Manager.

Create a profile using the Admin Console

Cloud Manager roles are managed from the Admin Console. Specific role memberships are provided by adding the user to a Cloud Manager product profile.

The Admin Console is a central location for managing your Adobe entitlements across your entire organization. To learn more about the Adobe Admin Console, see Admin Console.

An administrator must create new product profiles under the AEM Managed Services Product Context to assign role-based permissions for Cloud Manager users, corresponding to each of the four Cloud Manager roles.

  • Business Owner
  • Deployment Manager
  • Developer
  • Program Manager

You can create or add users or groups to these product profiles with the Admin Console.

  1. Log in to the Admin Console at https://adminconsole.adobe.com.

  2. Click the Overview tab, then click the product you want to edit on the Products and Services card. If it is not listed there, use the Products tab to locate the product and click it.

    Admin console overview tab

  3. On the Products tab, click the environment for which you want to add users/groups to product profiles.

    Admin console products tab

  4. On the Product Profile tab of the product, click New Profile to add a new profile.

    New profile

  5. Provide the information to set up a new role for Cloud Manager.

    • Profile Name - The Profile Name can be anything, although to avoid confusion it is recommended to use the values in the Recommended Profile Name column.
    • Display Name - The Display Name must be the technical value defined by Cloud Manager (see the following table).
    • Permission Group - You may choose a permission group for the profile (not always available).

    Creating a new profile

    RoleDisplay Name (Required)Recommended Profile Name
    Business OwnerCM_BUSINESS_OWNER_ROLE_PROFILECloud Manager - Business Owner Role
    Deployment ManagerCM_DEPLOYMENT_MANAGER_ROLE_PROFILECloud Manager - Deployment Manager Role
    DeveloperCM_DEVELOPER_ROLE_PROFILECloud Manager - Developer Role
    Program ManagerCM_PROGRAM_MANAGER_ROLE_PROFILECloud Manager - Program Manager Role

  6. Click Done to save the new profile.