DocumentationAEM 6.5User Guide

PaperCature service fails to perform OCRs operation on PDFs

Last update: Tue Jun 25 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User
  • Developer

Issue

After upgrading to AEM Forms Service Pack 6.5.21.0, the PaperCapture service fails to perform OCR (Optical Character Recognition) operations on PDFs. The service does not generate output in the form of a PDF or a log file.

Applies to

This solution applies to:

  • AEM Forms on all (JBoss, Weblogic, Websphere) JEE servers
  • AEM Forms on OSGi servers

Solution

  1. Download the hotfix from the Software Distribution portal.

  2. Extract and copy the content of the downloaded folder.

  3. Navigate to the paths below for the corresponding application servers:

    • jboss:
      ..\Adobe\Adobe_Experience_Manager_Forms\jboss\standalone\svcnative\PaperCaptureSvc
    • weblogic:
      ..\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\PaperCaptureSvc
    • websphere:
      ..\Adobe\Adobe_Experience_Manager_Forms\crx-repository\bedrock\svcnative\PaperCaptureSvc
    • OSGi setup:
      ..\quickstart\crx-quickstart\bedrock\svcnative\PaperCaptureSvc

  4. Stop the AEM application server.

  5. Replace the existing contents of the PaperCaptureSvc folder with the copied content.

  6. Restart the AEM application server.

    note note
    NOTE
    It is recommended to use the ‘Ctrl + C’ command to restart the SDK. Restarting the AEM SDK using alternative methods, for example, stopping Java processes, may lead to inconsistencies in the AEM development environment.
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