Unable to convert Word or Excel file to PDF on Windows Server unable-to-convert-word-excel-files-PDF
Issue issue
When user tries to convert Word or Excel files to PDF on Microsoft® Windows Server, the following error is encountered as:
Error message from the primary converter:
ALC-PDG-015-003-The system cannot open the input file. Submit your file again or contact your system administrator.
Solution solution
Do the following:
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To access the System Configuration Utility, go to Start > Run and then enter MSCONFIG.
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Click the Tools tab and scroll down and select Change UAC Settings. Click Launch so you can run the command in a new window.
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Adjust the slider to the Never notify level. When finished, close the command window and close the System Configuration window.
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Verify that registry setting for UAC is set to 0 (zero). Perform the following steps to verify:
- Microsoft® recommends backing up the registry before you modify it. For detailed steps, see How to back up and restore the registry in Windows.
- Open Microsoft® Windows Registry editor. To open registry editor, go to Start > Run, type regedit, and click OK.
- Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\. Ensure the value of EnableLUA is set to 0 (zero). - Ensure value of EnableLUA is set to 0 (zero). If the value is not 0, change the value to 0. Close the registry editor.
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Restart your computer.
Applies To appliesto
This solution applies to AEM Forms on JEE Server and AEM Forms on OSGi Server.