DocumentationAEM 6.5User Guide

Unable to use Output service, Forms service, or Document of Record (DoR) service

Last update: June 24, 2024
  • Topics:
  • Adaptive Forms,Document Services

CREATED FOR:

  • Admin

Issue

After installing AEM Forms 6.5 Service Pack 19, attempting to use the Output service, Forms service, or Document of Record (DoR) service may result in a Connection to failed service error.

Solution

To solve the issue:

  1. Stop your AEM 6.5 Forms instance.

  2. Download and install the 64-bit version of Microsoft Visual C++ Redistributable packages for Visual Studio 2015, 2017, 2019, and 2022 on the computer where AEM 6.5 Forms is installed.

  3. Restart the AEM Forms server.

    NOTE
    It is recommended to use the ‘Ctrl + C’ command to restart the SDK. Restarting the AEM SDK using alternative methods, for example, stopping Java processes, may lead to inconsistencies in the AEM development environment.
NOTE
Ensure that you install the Redistributable, even if a previous version is installed.
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