Troubleshooting Process Reporting

May 24, 2024

CREATED FOR:

  • User
  • Developer

Issues faced in creating filters on Internet Explorer 9 on Microsoft Windows 7

If you create filters for pre-defined reports, the following issues intermittently occur on the Internet Explorer 9 for Microsoft Windows 7 environment:

  • The drop-down list in the Value field displays unique identifiers instead of the values.
  • The Calendar control in the Value field displays Japanese characters.
  • The Condition field does not display.
  • The Calendar control in the Value field does not display.

Resolution

While you are still logged in to Process Reporting:

  1. Clear the browser cache.
  2. Refresh the browser screen.
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