Interactive Communication creation

interactive_communication-01

Workflow

To create an Interactive Communication, have the building blocks for Interactive Communication ready and then complete the following steps:

  1. Choose to create an Interactive Communication.

  2. Specify the form data model, prefill service, and print and web channel templates. You can choose to generate web channel from the print channel.

  3. Using the drag-and-drop interface, add document fragments, images, components to print and web channel of the Interactive Communication as required.

  4. Configure the properties for the components inserted, such as the following:

    1. Images
    2. Tables (Including Layout Fragments)
    3. Charts
    4. Document fragments
  5. Preview print and web channels and, if necessary, edit the Interactive Communication.

  6. The agent uses the Agent UI to prepare the Interactive Communication for sending it to the recipient/post process.

Building blocks

Following are the building blocks required for creating an Interactive Communication:

Interactive Communications Vs Correspondence Management

Interactive Communication is the default and recommended approach to create customer communications. To continue using the letters creating in AEM 6.3 Forms and AEM 6.2 Forms, you need to install a compatibility package. Following is a comparison between capabilities of Interactive Communication and letter.

CapabilityInteractive CommunicationLetter
OutputPrint and WebPrint
SchemaForm data modelData dictionary
LocalizationNot supported in form data modelSupported in data dictionary
Rule editor
  • Text and condition support rule editor for creating inline conditions
  • Interactive Communication editor supports application of rules on components of the web channel
No UI for creation of conditional expression
AuthoringDrag-and-drop interface for constructing print and web channelNo drag-and-drop mechanism
ChartsCharts supported in print and web channelNot supported
ThemesUses themes to style web channelDoes not support themes
DraftsSupportedSupported
SubmissionsSupportedSupported
AuditingNot SupportedSupported
VersioningNot SupportedSupported
Batch processingSupportedSupported
Agent signatureNot supportedSupported
Remote functionsNot supportedSupported

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