Configuring Shared Queues

Last update: January 3, 2025

CREATED FOR:

  • User
  • Developer

Shared Queues let you configure and manage user queues effectively. A user queue is simply all tasks assigned to a user, see To Do Lists for more information. You can assign, unassign, and reassign user queues depending on your organizational needs. You can manage Shared Queues in two ways:

Manage Access To A User

You can manage access to a selected user queue using this option.

Manage Access By A User

You can manage shared queues assigned to a selected user using this option.

Managing access to a selected user queue

Manage Access To A User functionality lets you manage access to a selected user queue. You can grant or revoke access to a selected user queue to other users in your organization. For example, Kara Bowman is out of office. Using the Manage Access To A User functionality, Kara’s queue can be shared with Akira Tanaka and John Jacobs for completion. At a later point, when Kara returns to the office, you can revoke access to her queue from Akira Tanaka and John Jacobs.

Once shared, these tasks can be completed by the user, with access to the queue, using Workspace.

NOTE
The Flex Workspace is deprecated for AEM forms release.

Configuring access to a selected user queue

NOTE
Ensure that the user has admin privileges to access the administrator console.

  1. Log in to administration console using an Administrator account.

  2. Select Services > Forms Workflow > Shared Queue.

  3. On the Manage Access To A User tab, find, and select the user whose queue you wish to share. At any point, the bottom-right pane displays the list of users with access to the selected user queue.

  4. In the bottom-left pane, find and select the user. Click Share.

  5. Click Save to complete.

Revoking access to a selected user queue

  1. Log in to administration console using an Administrator account.

  2. Select Services > Forms Workflow > Shared Queue.

  3. On the Manage Access To A User tab, find, and select the user whose queue you wish to manage.

  4. The bottom-right pane displays the list of users with access to the selected user queue. Select the user and click Revoke.

  5. Click Save to complete.

Managing queues assigned to a user

Manage Access By A User functionality lets you manage queues assigned to a selected user. You can grant or revoke access to user queues to a selected user individually. For example, you wish to assign Akira Tanaka and John Jacobs user queues to Kara Bowman. Using the Manage Access By A User functionality, you can search for Kara Bowman and grant access to tasks assigned to Akira Tanaka and John Jacobs. At a later point, you can revoke Kara Bowman’s access to these user queues.

Once assigned, these tasks can be completed by the user using Workspace.

NOTE
The Flex Workspace is deprecated for AEM forms release.

Granting access to a selected user queue

  1. Log in to administration console using an Administrator account.

  2. Select Services > Forms Workflow > Shared Queue.

  3. On the Manage Access to a User tab, find, and select the user whose queue you wish to share. At any point, the bottom-right pane displays the list of users with access to the selected user queue.

  4. In the bottom-left pane, find and select user queues you wish to share with the selected user. Click Share.

  5. Click Save to complete.

Revoking access to a selected user queue

  1. Log in to administration console using an Administrator account.

  2. Select Services > Forms Workflow > Shared Queue.

  3. On the Manage Access By A User tab, find, and select the user whose queue you wish to manage.

  4. The bottom-right pane displays the list of user queues assigned to the selected user. Select the user queue and click Revoke.

  5. Click Save to complete.

Experience Manager


Espressos & Experience Manager: AEM Forms

Espressos & Experience Manager

Thursday, Mar 6, 7:00 PM UTC

Join Adobe's AEM product team as they highlight AEM Forms' latest innovations, including: the new Gen AI Assistant, Unified Composition with AEM Sites, and new ways to deploy forms through conversations.

Register

Driving Marketing Agility and Scale: Transforming your Content Supply Chain with AI

Online | Strategy Keynote | General Audience

Marketers everywhere are feeling the pressure to deliver impactful campaigns faster and at greater scale. This Strategy Keynote explores...

Tue, Mar 18, 2:30 PM PDT (9:30 PM UTC)

Register

The True Cost of a Failed Implementation

Online | Session | General Audience

A failed implementation isn’t just an inconvenience — it costs real revenue. Poor execution and misaligned tools disrupt pipelines,...

Wed, Mar 19, 2:00 PM PDT (9:00 PM UTC)

Register

Connect with Experience League at Summit!

Get front-row access to top sessions, hands-on activities, and networking—wherever you are!

Learn more

Register now