AI Assistant in AEM 6.5 about-ai-assistant-in-aem
The AI Assistant in AEM 6.5/AEM 6.5 LTS offers a conversational interface designed to streamline finding answers to your Adobe Experience Manager-related queries. It helps you get instant answers to your AEM product-related questions (available to all users), and automate support ticket creation (available to Support Admins).
The AI Assistant supports AEM as a Cloud Service, including the following solutions:
- Experience Hub overview page
- Edge Delivery Services
- Sites
- Assets
- Forms
- Dynamic Media
- Cloud Manager
It is directly embedded in AEM and accessible from AEM Experience Hub, Cloud Manager, and Author UI.
The following 3-minute, 39-second video delivers a step-by-step walkthrough of the AI Assistant in AEM.
Get access to AI Assistant in AEM get-access
To grant users access to the AI Assistant in AEM, your Adobe Admin must configure the following custom permissions for the profiles that require access in the Adobe Admin Console:
- AI Assistant access - Permission to use the AI Assistant in AEM for product knowledge, allowing users to ask product-related questions in the AI Assistant chat. This permission must be enabled.
- Support access - Users must also have permission to open support tickets, which requires the Support Admin role.
AI Assistant requests in AEM are authenticated through Adobe Identity Management Services (IMS). For details, see the Adobe Identity Management Services overview.
To get access to AI Assistant in AEM:
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Customers must have an additional agreement in place to access most AI-powered and agentic capabilities in Adobe Experience Manager. Contact your Adobe representative for details.
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The AEM Admin configures the AI Assistant for use in their organization. See Configure the AI Assistant in AEM.
Scope scope
The current scope of the AI Assistant in AEM focuses on addressing product knowledge questions for AEMr as a Cloud Service. This scope includes comprehensive support for key areas.
- Surfaces: Available across AEM Experience Hub, Author UI, Cloud Manager.
- Capabilities: Product‑knowledge and first-stop for troubleshooting and guidance, automated creation of support tickets and lookup.
- Value: Saves time, accelerates learning and time to value, reduces the need to create support tickets manually, and improves efficiency in creating support tickets.
Privacy, Security, and Governance privacy-security-governance
The AI Assistant in AEM is designed with a strong emphasis on privacy, security, and governance.
This article outlines the trust-centered features that you can expect from the AI Assistant in AEM:
- No personal data is used by AI Assistant in AEM, including for training purposes.
- AI Assistant in AEM does not have access to consumer data.
- Explicit permission is required to interact with AI Assistant in AEM.
- User-provided prompts (questions, queries, and so on) are not shared with other customers.
Get to know the AI Assistant in AEM for product knowledge and automated support ticket creation ai-prod-insights
Product knowledge encompasses concepts and topics derived from Adobe Experience League documentation. These questions can be categorized into the following sub-groups:
Examples
- What is the Universal Editor?
- How do I create a program in Cloud Manager?
- How do I use Universal Editor?
- Is there a way to copy content from one environment to another?
- Why can’t I access the Universal Editor?
- Why is my pipeline failing?
Examples
- Create a support ticket for me.
- Show me all the support tickets that I have opened.
- Show me the status of ticket “E-----------”
How to craft effective questions ai-craft-questions
To receive the most accurate responses from the AI Assistant in AEM, it is important to phrase your questions with clarity and context. Use the following tips to ensure that your queries are clear and well-structured:
- Clearly state your task or question in a concise manner.
- Avoid ambiguous wording or overly complex syntax to improve understanding.
- Include relevant context about your task or question, as this approach helps the AI Assistant in AEM provide more precise and relevant answers.
For example, in your prompt, it helps to name the AEM solution you are working in - Sites, Assets, Dynamic Media, Edge Delivery Services, Cloud Manager, or Forms.
Examples of unsupported questions ai-unsupported-questions
- How many development environments exist in my tenant?
- Who started the last production pipeline?
- Why is my production pipeline failing?
- Configure a code quality pipeline from a dev branch for me.
Use AI Assistant in AEM ai-use
Start an AI Assistant in AEM conversation
You can reset the AI Assistant in AEM and start a new conversation when you want to change topics. This ability is especially helpful when troubleshooting queries that are failing or providing incorrect information.
To start an AI Assistant in AEM conversation:
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Near the upper-right corner of the AEM user interface (either from Cloud Manager pages or the author instance of the AEM environments), click the AI Assistant icon.
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In the AI Assistant panel text box near the bottom, type your question or prompt, then press
Enteror click
note note NOTE Personal data should not be included in your inputs, as it is unnecessary for using this tool. 
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To start a new conversation (new topic or a change in the topic), click
Discover prompts by category
AI Assistant in AEM includes a discoverability feature to help you explore supported topics and categories.
To discover prompts by category:
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In the AI Assistant panel, click
Panel showing prompt categories in AI Assistant. -
Select a category to view a list of related prompts.
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Select a prompt to see examples of the types of questions the AI Assistant can answer.
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To hide the prompt discovery panel, click
Share your feedback on the AI Assistant in AEM
Your input helps Adobe improve the AI Assistant for better performance and accuracy.
Share your feedback on your experience with AI Assistant in AEM through the following options:
Frequently asked questions about AI Assistant in AEM ai-faq
Here are answers to some common questions about the AI Assistant:
- Is the information provided by the AI Assistant in AEM in real-time?
No. AI Assistant sources its content from Adobe Experience League documentation. Updates to the content may take some time to reflect in its responses. - Which Adobe applications does AI Assistant in AEM support?
Currently, AI Assistant supports product knowledge inquiries in AEM as a Cloud Service, including Sites, Assets, Dynamic Media, Cloud Manager, and Forms. - What are the capabilities of AI Assistant in AEM?
AI Assistant in AEM is designed to answer queries related to Adobe product knowledge. - Does the AI Assistant in AEM use personal information for training data?
No. AI Assistant in AEM does not use personal information for training purposes. Avoid sharing personal information about yourself or others, including names or contact details, with the AI Assistant in AEM.