Configure AI Assistant in AEM aem-ai-asst-admin-setup
To use the AI Assistant in AEM (Adobe Experience Manager), your organization must opt in at the Admin Console level. A product administrator creates (or chooses) a user group and grants it the new “AI Assistant” permission. Anyone added to that group instantly gains access to the AI Assistant across AEM. If the goal is company-wide availability, the admin simply assigns all users to that group.
From an employee’s perspective, the process is straightforward: identify the product administrator for Adobe Experience Manager in your organization and request to be added to the AI-enabled user group. Once you appear in that group, the Assistant icon shows up automatically the next time you sign in.
Administrators should keep normal Cloud Manager governance in mind. Hold product administrator rights in the Admin Console to create profiles, manage user groups, or edit permissions. If users also need the Assistant’s built-in Create Support Ticket feature, add the standard Support Admin role (standard Admin Console role) to the same individuals or group.
The configuration process of the AI Assistant in AEM consists of the following steps:
Prerequisites
Before you begin, be sure you have met the following prerequisites:
- You must have product administrator rights at a minimum in the Adobe Admin Console.
- You have an understanding of your organization’s user management structure.
Configuration considerations
- Processing time: Resources created in Cloud Manager may take up to 2 minutes to display in the Admin Console for permission configuration.
- Multiple profiles: Users can be part of multiple profiles, and permissions are combined from all assigned profiles.
- Organization scope: Some permissions may apply at the organization level across all programs.
- Predefined profiles: Do not delete predefined permission profiles from the Admin Console.
1 - Create a new product profile in the Adobe Admin Console create-profile
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Follow the detailed instructions in Create a new product profile in the Adobe Admin Console found in the Experience Platform documentation.
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When creating the new product profile, you can use the following suggested values for the AI Assistant.
table 0-row-2 1-row-2 2-row-2 3-row-2 4-row-2 Text field Suggested value Product profile name AI Assistant in AEM(or your preferred descriptive name)Display name (optional) AI AssistantDescription (optional) Product profile for managing AI Assistant in AEM accessNotification Configure based on your organization’s preferences
2 - Enable the AI Assistant Product Knowledge permission enable-permission
The process for assigning custom permissions to product profiles follows the standard Adobe Cloud Manager custom permissions workflow.
Reference article: Assign custom permissions to the new product profile
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In the Admin Console, click the name of your newly created product profile (
AI Assistant in AEM)
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To view the list of editable permissions, click the Permissions tab.
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In the table list, locate the
AI Assistant Product Knowledgepermission.
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To the right of the permission name, click
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On the Edit Permissions for AI Assistant page, turn on the AI Assistant Product Knowledge toggle.
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In the lower-right corner of the page, click Save.
Your product profile now has the AI Assistant Product Knowledge permission enabled.
3 - Create a new user group (or use an existing user group) create-user-group
- Do one of the following:
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In the Admin Console, click Users > User groups.
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On the User Groups page, click New user group.
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On the Create a new user group page, provide the following information:
table 0-row-2 1-row-2 2-row-2 Option Suggested value User group name AI Assistant in AEM(or your preferred name)Description (optional) User group for managing AI Assistant in AEM access
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In the lower right corner of the page, click Save.
4 - Add users to the user group add-users
- Do one of the following:
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On the User groups page, in the Group name table, click the user group name that you newly created, or an existing user group name.
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In the User groups page for the AI Assistant in AEM, click the Users tab, then click Add users.
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On the
Add users to this user grouppage, search for and select users who need access to the AI Assistant in AEM.
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In the lower-right corner of the page, click Save.
You can use the bulk upload feature in the Admin Console.
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Prepare a CSV file with user information.
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Use the
Add users by CSVoption for efficient bulk addition.
5 - Assign the product profile to the user group assign-product-profile
This step follows the standard Adobe Admin Console workflow for assigning product profiles to user groups.
Reference article: Manage product profiles for enterprise users
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While still in your AI Assistant in AEM user group from 4 - Add users to the user group, click the Assigned product profiles tab.
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Click Assign profile.
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On the Assign products and profiles page, in the Select product profiles dialog box, search for and select your AI Assistant product profile.
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Near the lower-right corner of the dialog box, click Apply.
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Near the lower-right corner of the Assign products and profiles page, click Save.
Verify the configuration
- Check that your product profile shows the correct number of assigned user groups.
- Verify that the user group shows the correct number of users.
- Confirm that the AI Assistant Product Knowledge permission is enabled and properly configured.
Test the configuration
Have a user from the assigned group do the following:
- Log into AEM.
- Verify that the AI Assistant features are accessible.
- Test the functionality of the AI Assistant to ensure proper activation.