Prepare and send Interactive Communication using the Agent UI

Select Forms > Forms & Documents.

Select the appropriate Interactive Communication and tap Open Agent UI.

NOTE

Agent UI works only if the selected Interactive Communication has a print channel.

Based on the Interactive Communication’s content and properties, the agent UI appears with the following three tabs: Data, Content, and Attachment.

Proceed to entering data, managing the content, and managing the attachments.

In the Data tab, enter the data for variables, form data model properties, and print template (XDP) fields, as required. Fill up all the mandatory fields marked with an asterisk (*) to enable the Submit button.

Tap a data field value in the Interactive Communication preview to highlight the corresponding data field in the Data tab or vice versa.

Select Content. The content tab of the Interactive Communication appears.

Edit the document fragments, as required, in the Content tab. To bring focus to the relevant fragment in the content hierarchy, you can either tap the relevant line or paragraph in the Interactive Communication preview or tap the fragment directly in the Content hierarchy.

For example, the document fragment with the line "Make a payment online now … " is selected in the preview in the below graphic and the same document fragment has got selected in the Content tab.

In the Content or Data tab, by tapping Highlight Selected Modules In Content ( ) on upper left of the preview, you can disable or enable functionality to go to the document fragment when the relevant text, paragraph, or data field is tapped/selected in the preview.

The fragments that are allowed to be edited by the agent while creating the Interactive Communication have the Edit Selected Content ( ) icon. Tap the Edit Selected Content icon to launch the fragment in edit mode and make changes in it. Use the following options for formatting and managing text:

• Formatting options

  • Copy paste formatted text from other applications
  • Highlight parts of text

• Special characters

• Keyboard shortcuts

For more information on the actions available for various document fragments in the Agent user interface, see Actions and info available in the Agent user interface.

To add a page break to the print output of the Interactive Communication, place the cursor where you want to insert a page break and select Page Break Before or Page Break After ( ).

An explicit page break placeholder gets inserted in the Interactive Communication. To view how an explicit page break affects the Interactive Communication, see the print preview.

Proceed to managing the attachments of the Interactive Communication.

Select Attachment. The Agent UI displays the available attachments as set up while creating the Interactive Communication.

You can choose not to submit an attachment along with the Interactive Communication by tapping the view icon and you can tap the cross in the attachment to delete it (if the agent is allowed to delete or hide the attachment) from the Interactive Communication. For the attachments specified as mandatory while creating the Interactive Communication, the View and Delete icons are disabled.

Tap the Library Access ( ) icon to access Content Library to insert DAM assets as attachments.

NOTE

Library Access icon is available only if library access was enabled while creating the Interactive Communication (in the Document Container properties of the Print channel).

If the order of the attachments was not locked while creating the Interactive Communication, you can reorder the attachments by selecting an attachment and tapping the down and up arrows.

Use Web Preview and Print Preview to see if the two outputs are as per your requirement.

If you find the previews to be satisfactory, tap Submit to submit/send the Interactive Communication to a post process. Or to make changes, exit the preview to go back to the making changes.